Job Title: Service Coordinator
Department: Customer Service / After-Sales / Service Operations
Location: Pimpri-Chinchwad, Pune
Reporting To: Service Manager / Operations Head
Company: Nihva Technologies Pvt Ltd
Main Function of the Job
To coordinate and manage all service-related activities, including scheduling service visits, handling customer complaints, ensuring timely resolutions, and supporting the service team for smooth operations.
Key Responsibilities / Scope of Work
- Coordinate with customers to schedule service visits, installations, and breakdown support.
- Assign service tasks to field technicians or engineers and ensure timely job completion.
- Maintain and update service logs, reports, and customer records.
- Act as the primary point of contact between customers and the service team.
- Track and follow up on open service requests, pending parts, or unresolved issues.
- Ensure timely communication and documentation of all service-related updates.
- Handle customer complaints and escalate issues when needed to ensure resolution.
- Coordinate with the spares, logistics, and purchase team for timely availability of parts.
- Prepare and share service performance reports with management.
- Support warranty and AMC (Annual Maintenance Contract) service tracking.
Required Qualifications
- Diploma / Bachelor’s Degree in Engineering (Mechanical / Electrical preferred) or any relevant field.
- Proficient in MS Office, email handling, and service management software.
- Good communication in English, Hindi, and local language.
Required Experience
- 2 to 5 years of experience in service coordination, customer support, or technical operations.
- Experience in automation, industrial equipment, or machinery servicing is preferred.
Key Skills & Competencies
- Strong communication and coordination skills
- Ability to multitask and prioritize tasks
- Problem-solving and customer-focused mindset
- Attention to detail and good in documentation/reporting
- Team player with a proactive attitude
Job Types: Full-time, Permanent
Pay: ₹250,000.00 - ₹350,000.00 per year
Benefits:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Provident Fund
Experience:
- Service Coordinator : 2 years (Required)
- Automation Industries : 2 years (Required)
Work Location: In person
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