Job Title:
Service Advisor
Company:
Popular Vehicles and Services Limited
Location:
[Trivandrum and around 40km surrounding Dealership Locations]
Job Type:
Full-Time | On-site
Experience Required:
0–3 years (Freshers with relevant qualifications may also apply)
Education Qualification:
Diploma / B.Tech / Graduate (B.Com / BBA / B.Sc)
Preferred:
Automobile / Mechanical / Customer Service background
Job Description:
As a Service Advisor at Popular Vehicles and Services Limited (Maruti Suzuki Dealership), you will be the primary point of contact between customers and the service team. You will be responsible for understanding customer needs, providing accurate job estimations, coordinating vehicle servicing, and ensuring timely delivery with complete customer satisfaction.
Key Responsibilities:
- Greet customers, understand their concerns, and accurately record service requirements
- Provide job estimation, cost, and time commitments to customers
- Coordinate with technicians, spare parts, and body shop teams for smooth workflow
- Monitor progress of jobs and keep customers updated during the service process
- Carry out final quality check and ensure promised delivery time is maintained
- Handle warranty-related documentation and processes as per company policy
- Educate customers on preventive maintenance and upsell value-added services
- Resolve customer complaints and escalate issues when necessary
- Maintain accurate service records, invoices, and documentation
- Ensure adherence to service SOPs, safety, and 5S standards in the workshop
Required Skills:
- Good understanding of automobile systems and basic technical knowledge
- Excellent communication, customer handling, and problem-solving skills
- Computer proficiency (Excel, DMS/ERP, MS Office, Email)
- Strong time management and multitasking ability
- Positive attitude with focus on customer satisfaction
Salary & Benefits:
- As per industry standards and company policy
- Provident Fund, ESI, Incentives, and other statutory benefits
- Training and career development opportunities
About Maruti Suzuki:
Maruti Suzuki India Limited is India’s largest passenger car manufacturer and a subsidiary of Suzuki Motor Corporation, Japan. It has been a leader in automobile manufacturing and customer service in India, offering a wide range of innovative and reliable vehicles through its extensive sales and service network.
How to Apply:
Interested candidates can apply through the job portal or email their resume to: [insert HR contact email]
Job Types: Full-time, Permanent, Fresher
Pay: ₹11,000.00 - ₹20,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Mannanthala, Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
Language:
- MALAYALAM,TAMIL,ENGLISH,HINDI (Required)
License/Certification:
- 2 Wheeler License, 4Wheeler License (Required)
Location:
- Mannanthala, Thiruvananthapuram, Kerala (Preferred)
Work Location: In person
