Job Title Server
Function Restaurant operations
Sub Function NA
Location NA
Job Summary
Job Summary Lead in delivering exceptional service and maintaining an unparalleled guest experience while adhering to QSCV standards.
Contribute to the restaurant's incremental sales through strategic suggestive selling and driving LSM.
Financial Accountability
(cost/revenue with exclusive
authority)
✓ Achieving shift wise KPI’s as per Si Nonna’s Standards.
✓ Ensuring shift targets are met through suggestive and upselling. Manage people planning and positioning achieve sale
target on shift basis.
✓ 3. Establishing rapport with each guest and guiding them through the Sourdough narrative and culinary excursions
Organizational Relationship & Reporting Structure
Reporting To Shift Manager
Direct Reports NA
No. of Indirect Reports NA
Job Responsibilities
Areas of Responsibility Description of responsibility
Planning
✓ Upholding exceptional service standards.
✓ Providing an unparalleled customer experience.
✓ Adhering to all customer touch points.
✓ Preparing accurate and standardized hot and cold beverages, both alcoholic and non-alcoholic.
✓ Setting up tables according to the established standards.
✓ Ensuring the cleanliness and hygiene of the lobby area and back dishwashing area.
✓ Taking Customer to Restaurant Tour and Sourdough brand Explanation.
Driving P&L Discipline
✓ Implement suggestive selling techniques to enhance the average check value.
✓ Uphold the highest standards of cleanliness and hygiene.
✓ Adhere strictly to the established cleaning and hygiene protocols.
Key functionalresponsibilities
Ops Excellence (Customer First Mindset)
✓Essential to ensure that the candidate adheres to the company's grooming standards.
✓ Dine In Rating/ Review & Customer Review to be taken.
✓ 100% LSM Execution.
✓ Beverages (Hot & Cold ) to be made as per Nonna’s standard.
✓ Need to maintain restaurant Cleanliness as per standard.
People Management
Building People Capability
✓ All Announced and Unannounced SOC to be completed
✓ performing and delivering the given target.
Stakeholder Interactions
(Within the Organization) Supervisor, Assistant Restaurant Manager
Stakeholder Interactions
(Outside the Organization) NA
Geographical Scope PAN India
Educational Qualification 12th pass
Specific Certification (if Any) Hotel Management graduate preferred.
Preferred Total Experience
Preferred Relevant
Experience Minimum 1 Year server Experience at restaurant or fresher.
Job Types: Full-time, Permanent
Pay: Up to ₹13,000.00 per month
Benefits:
- Cell phone reimbursement
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
