Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.
Job Description:
Provide continual technical guidance and support to the client on an ongoing basis.
· Collaborate with the internal technical teams to ensure successful implementation and integration of the proposed solutions.
· Collaborate with business stakeholders and TAM to understand business requirements and objectives. Based on this, design solutions that align with Hosting best practices, industry standards, and organizational business priorities.
· Develop and document overall technical architecture for the client including infrastructure components, data flow, integration points, domain trust relationships, security considerations, and performance requirements.
· Design and document integration of various systems, components, and third-party services to create a detailed application environment.
· Create architectural diagrams and documentation to effectively communicate design to the account team.
· Identify potential technical risks and provide mitigation strategies.
· Proactively address the challenges related to project deliverables and client environments.
· Review Control systems for your assigned client on a weekly basis and take appropriate actions to mitigate issues.
· Contribute to the development and refinement of internal processes and best practices.
· Maintain a high level of quality and client satisfaction scores for your assigned clients.
· Collaborate with PMO for resource allocation of the technical tasks. Provide technical inputs during project status meetings and address any technical roadblocks.
· Oversee the architecture and technical delivery, ensuring improved hosting experience for the clients.
· Work in coordination with or under the mentorship of a Site Reliability Architect or a Principal Site Reliability Engineer. Expert SRE provides mentoring, education and leadership to other SREs.
· Maintain comprehensive technical documentation for your clients including architecture design documents, configuration guide, and release notes.
Education
Education Level
Education Details
Required/Preferred
Bachelor's Degree
Preferred
Work Experience
Experience
Experience Details
Required/Preferred
8+ years
Relevant work experience; 5 – 7 years Expert level experience providing systems engineering in assigned product, recognized as an Guru in this subject area within the organization
Preferred
8 + years
Experience with healthcare products in a support, development or consultancy environment
Preferred
Working Arrangements
· Standard work week or as defined by assignment requirements
· Primarily works in standard office environment or remotely
· May require after-hours, on-call support and/or holidays
· On-call and after hours work during peak times including end of month/quarter/year; during this time PTO is limited to meet business needs
· Up to 10% travel may be required
· Provide continual technical guidance and support to the client on an ongoing basis.
· Collaborate with the internal technical teams to ensure successful implementation and integration of the proposed solutions.
· Collaborate with business stakeholders and TAM to understand business requirements and objectives. Based on this, design solutions that align with Hosting best practices, industry standards, and organizational business priorities.
· Develop and document overall technical architecture for the client including infrastructure components, data flow, integration points, domain trust relationships, security considerations, and performance requirements.
· Design and document integration of various systems, components, and third-party services to create a detailed application environment.
· Create architectural diagrams and documentation to effectively communicate design to the account team.
· Identify potential technical risks and provide mitigation strategies.
· Proactively address the challenges related to project deliverables and client environments.
· Review Control systems for your assigned client on a weekly basis and take appropriate actions to mitigate issues.
· Contribute to the development and refinement of internal processes and best practices.
· Maintain a high level of quality and client satisfaction scores for your assigned clients.
· Collaborate with PMO for resource allocation of the technical tasks. Provide technical inputs during project status meetings and address any technical roadblocks.
· Oversee the architecture and technical delivery, ensuring improved hosting experience for the clients.
· Work in coordination with or under the mentorship of a Site Reliability Architect or a Principal Site Reliability Engineer. Expert SRE provides mentoring, education and leadership to other SREs.
· Maintain comprehensive technical documentation for your clients including architecture design documents, configuration guide, and release notes.
Education
Education Level
Education Details
Required/Preferred
Bachelor's Degree
Preferred
Work Experience
Experience
Experience Details
Required/Preferred
8+ years
Relevant work experience; 5 – 7 years Expert level experience providing systems engineering in assigned product, recognized as an Guru in this subject area within the organization
Preferred
8 + years
Experience with healthcare products in a support, development or consultancy environment
Preferred
Working Arrangements
· Standard work week or as defined by assignment requirements
· Primarily works in standard office environment or remotely
· May require after-hours, on-call support and/or holidays
· On-call and after hours work during peak times including end of month/quarter/year; during this time PTO is limited to meet business needs
· Up to 10% travel may be required
Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law.
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