Ready to build the future with AI?
At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Senior Associate - Change Manager
We are seeking a hands-on ITSM Change Manager to join the existing Change Management team They will manage and support the end-to-end change management process This role will ensure that all changes are reviewed, approved, communicated documented and executed in compliance with ITIL best practices, minimizing risk and disruption to business
Responsibilities:
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Excellent communication, co-ordination, problem solving, and critical thinking is required
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Good hands-on Change Management experience is required
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ITIL certification is desired, but not required
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Review and document change requests, managing the approval process and ensuring proper risk assessment and mitigation strategies are in place
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Manage change requests for various Biz units, prioritizing them based on impact and urgency, ensuring alignment with business priorities
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Communicate scheduled blackout/freeze periods to ensure proper risk mitigation during high-priority times
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Generate change advisory board (CAB) meeting agenda
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Facilitate CAB meetings, manage follow-up items, and document CAB meeting minutes
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Attend daily change review meetings,
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Attend weekly meetings to review their changes
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Send out daily major change communication
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Review Knowledge articles and update/modify as needed
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Provide change management training as needed
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Generate change Management KPIs/SLAs
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Should be well versed in ITSM reporting
Qualifications we seek in you!
Minimum qualifications / Skills
Bachelor's Degree required. Preferably in Computer Science, Information Systems, or related field
Preferred qualifications / Skills
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Excellent communication skills (As the resource would be regularly working with users and different support teams)
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Ownership /Flexible
Why join Genpact?
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Lead AI-first transformation – Build and scale AI solutions that redefine industries
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Make an impact – Drive change for global enterprises and solve business challenges that matter
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Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
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Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
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Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
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Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
