Building a team starts with valuing the team. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces in 2023.
We also value sports. Not just because of the big wins and highlight-worthy plays, but because of the lasting impact sports can have: the lifelong lessons in teamwork and dedication; the influence of inspiring mentors; the priceless opportunities to play at the next level. Sports can change lives—that’s what we value.
Our team helps the world see sports differently through products that make it easier to capture video, analyze data, share highlights and do a lot more.
Ready to join us?
Your Role
This role will be responsible for designing, developing, testing, and assisting the Rev Ops team with the deployment of high-quality (Support) solutions on our Salesforce platform, strongly focusing on leveraging and customizing Salesforce Knowledge. This role requires a deep understanding of Apex, Visualforce, Lightning Web Components (LWC), Salesforce Knowledge architecture, and other Salesforce development tools. This role will collaborate with other developers, web designers, administrators, knowledge managers, and support leadership to deliver innovative solutions that meet our evolving business needs.
This role includes a 6-month probationary period.
Salesforce Knowledge Development
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Build and customize features for our Support site using Salesforce Knowledge and Experience Cloud.
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Design and develop Apex classes, LWC, Visualforce, and other custom components.
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Enhance Knowledge article workflows, search, and user experience.
Process Improvements
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Improve Salesforce workflows based on user feedback.
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Test, scope, and deliver tasks from sprint planning.
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Continuously optimize support processes and systems.
Collaboration
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Work closely with internal teams to align tech solutions with business goals.
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Document user needs and project outcomes.
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Help support leadership surface high-quality data for decision-making.
Additional Responsibilities:
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Integrate Salesforce with other systems via APIs.
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Conduct QA, code reviews, and manage deployments.
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Provide support and guidance to users and analysts.
Must-Haves
Role, Experience and Certification Requirements
- Salesforce Platform Developer I and/or Platform Developer II certification, or [3+] years of hands-on experience in Salesforce development, specifically with Apex, Visualforce, and SOQL/SOSL.
- Experience with Salesforce Sales Cloud, Service Cloud, and/or Experience Cloud.
- Proven experience with Lightning Web Components (LWC).
- Demonstrable experience in developing and customizing Salesforce Knowledge (e.g., article types, data categories, page layouts, Apex for Knowledge).
- Strong understanding of Salesforce architecture, data model (including Knowledge objects), and security model.
- This role requires working 100% U.S. business hours during the initial onboarding and training period to ensure close collaboration with the team, rapid ramp-up, and alignment with key stakeholders. As you become more autonomous and gain a deeper understanding of the role and processes, there will be flexibility to adjust your schedule, provided core responsibilities and collaboration needs are met.
Knowledge, Skills, Abilities and Other Characteristics
- Proficiency in web technologies such as HTML, CSS, JavaScript.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment, while working remotely from said team.
- Ability to manage multiple tasks and projects simultaneously.
- Familiarity with Agile/Scrum development methodologies.
- Experience with version control systems (e.g., Git).
- Knowledge of Salesforce integration patterns and best practices.
Nice-to-Haves
- Certified Experience Cloud Consultant certification, or Bachelor's degree in Computer Science, Information Technology, or a related field.
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