Important
This is NOT a remote or work-from-home position. The selected candidate must be physically present at our facility every working day to perform the required duties.
For Location - Planet F Gym, Rajpura Town, Punjab - 140401
About the Role
We are looking for a dynamic, energetic, and highly organized Front Desk & Member Services Executive to be the face of our facility. You will manage the reception area, deliver exceptional member service, coordinate day-to-day operations, and ensure a professional, welcoming environment at all times.
Key Responsibilities
1. Member Interactions & Check-In
Warmly greet members and guests, making them feel valued.
Handle check-ins, verify memberships, and issue guest passes or membership cards.
2.Membership Sales & Management
Facilitate new sign-ups, renewals, and cancellations.
Explain membership plans, promotions, and benefits clearly and persuasively.
Meet or exceed monthly sales/conversion targets.
3. Scheduling & Coordination
Book and confirm personal training sessions and group classes.
Maintain and update appointment calendars.
Coordinate with trainers and instructors to ensure smooth scheduling.
4. Communication & Inquiries
Professionally answer phone calls, respond to emails, and handle walk-in queries.
Provide accurate information about services, classes, and facilities.
5. Administrative Duties
Maintain and update member records accurately.
Process payments, issue receipts, and manage daily cash handling/reconciliation.
Keep front desk paperwork organized and ensure the reception area remains neat and presentable.
6. Customer Service & Issue Resolution
Handle complaints and feedback professionally and efficiently.
Escalate complex issues to management.
Actively seek member feedback to improve service quality.
7. Facility Support & Safety
Ensure compliance with safety protocols and gym policies.
Coordinate with housekeeping/maintenance teams to ensure cleanliness and hygiene standards.
Manage lost & found items responsibly.
Requirements
Experience: Minimum 1-2 years in sales or customer service (preferably in hospitality, or front desk roles).
Languages: Proficiency in Hindi and English (both spoken & written).
Skills: Strong communication, interpersonal, and problem-solving skills.
Personality: Warm, approachable, energetic, and professional at all times.
Work Mode: On-site only – this role cannot be performed remotely.
Job Details
Job Type: Full-time, In-Person.
Location: Planet F Gym, Rajpura Town, Punjab - 140401
Timings: Flexible Shift
Compensation: Rs.12,000 / - to Rs. 18,000 / -
Benefits: Incentives
Note: Applications from candidates unwilling to work on-site or who fail to meet the minimum experience criteria will be automatically rejected.
Job Type: Full-time
Pay: ₹12,000.00 - ₹18,000.00 per month
Application Question(s):
- Are you located in Rajpura, Punjab or NearBy?
Experience:
- Sales: 2 years (Required)
Location:
- Rajpura, Punjab (Preferred)
Work Location: In person
