We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.
This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.
SHOULD YOU ACCEPT THIS CHALLENGE...
The Professional Services Global Customer Delivery Operations department is looking to expand our Proejct Coordination team.
As a member of the Project Coordination team, you will be working directly with the end-user’s customer. Support and guidance from other professional departments such as support, sales teams, contracted delivery partners, and resellers. You help bridge the gap from sales through delivery, including identifying scope work, site readiness, technical review, and availability requests. You are responsible for the end-to-end coordination and customer experience. You will need to build the trust of all your support, using a combination of your technical abilities, communications skills, and demonstrated ability to take ownership of the opportunities, seeing them through to the completion of the sale.
The successful candidate will work effectively with the PS Managers, Regional Sales Directors, District Managers, and Account Executives to develop service opportunities and business solutions successfully. There will be ongoing operational and financial analysis, measurement, and continuous program improvements.
WHAT WILL YOU BE DOING..
Provide order and project coordination to the APJ region. Areas of responsibility include
- Tracking the entire lifecycle of Professional Services bookings
- Collaborating with Support, Operations, Logistics, Sales, and Finance to execute professional services tasks
- Coordinating Service engagements and installations
- Managing the calendars and scheduling of a team of implementation engineers
- Responsible for maintaining our support applications: SalesForce CRM, KeyedIn
- Other projects as deemed appropriate
WHAT YOU’LL NEED TO BRING TO THIS ROLE...
- High School Diploma or Equivalent
- Self-starter, critical thinking, problem solver, detail-oriented, and highly organized
- 3+ years of project/program management or SoW/technical writing experience
- Ability to simultaneously work on multiple engagements and priorities
- Excellent time management, analytical, strong verbal and written communication skills
- Flexibility supporting various time zones
- Basic accounting and finance knowledge
- Proven experience in developing and automating processes
- Proven experience in managing large-scale programs
- Sales experience a plus
- Professional Services engagement scheduling experience
- Strong interpersonal and presentation skills for interacting with team members and clients
- A passion for customer satisfaction and outstanding customer experience
- A strong work ethic, professional representation of Pure Storage
- Must be willing and able to work in an open office, team environment
#LI-ONSITE
WHAT YOU CAN EXPECT FROM US:
- Pure Innovation: We celebrate those who think critically, like a challenge and aspire to be trailblazers.
- Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortune's Best Large Workplaces in the Bay Area™, Fortune's Best Workplaces for Millennials™ and certified as a Great Place to Work®!
- Pure Team: We build each other up and set aside ego for the greater good.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out purebenefits.com for more information.
ACCOMMODATIONS AND ACCESSIBILITY:
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [email protected] if you’re invited to an interview.
OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:
We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
