Program Specialist (Digital Marketing Projects)

Who is USP?

The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world's top authorities in health and science to develop quality standards for medicines, dietary supplements, and food ingredients. USP's fundamental belief that Equity = Excellence manifests in our core value of Passion for Quality through our more than 1,300 hard-working professionals across twenty global locations to deliver the mission to strengthen the supply of safe, quality medicines and supplements worldwide.

At USP, we value inclusivity for all. We recognize the importance of building an organizational culture with meaningful opportunities for mentorship and professional growth. From the standards we create, the partnerships we build, and the conversations we foster, we affirm the value of Diversity, Equity, Inclusion, and Belonging in building a world where everyone can be confident of quality in health and healthcare.

USP is proud to be an equal employment opportunity employer (EEOE) and affirmative action employer. We are committed to creating an inclusive environment in all aspects of our work—an environment where every employee feels fully empowered and valued irrespective of, but not limited to, race, ethnicity, physical and mental abilities, education, religion, gender identity, and expression, life experience, sexual orientation, country of origin, regional differences, work experience, and family status. We are committed to working with and providing reasonable accommodation to individuals with disabilities.

Brief Job Overview

This is a non-supervisory, position within Region, Program & Operations (RPO) that oversees marketing operational activities including program performance and planning process, project and budget management, and go-to-market initiatives that support growth goals and KPIs. Key responsibilities include cross-collaboration with industry programs, digital marketing and RPO analytics teams to coordinate projects with clear objectives, milestones, budgets and timelines. The associate program lead will effectively track, monitor and report on project schedules to marketing leadership team and other key stakeholders to drive successful completion. The incumbent will develop performance metrics and key indicators and facilitate quarterly meetings to drive department visibility and updates. This role is also responsible for coordinating marketing campaign planning and key external stakeholder meetings and events that are aligned with program outreach goals. The associate program lead will drive thought leadership and provide recommendations to team on project prioritization, process improvements, problem resolution, and best practices and methods to improve business outcomes. In addition, this role will foster great communication and work with internal and external partners to facilitate and drive all related activities to successfully deliver project goals.

How will YOU create impact here at USP?

 In this role at USP, you contribute to USP's public health mission of increasing equitable access to high-quality, safe medicine and improving global health through public standards and related programs. In addition, as part of our commitment to our employees, Global, People, and Culture, in partnership with the Equity Office, regularly invests in the professional development of all people managers. This includes training in inclusive management styles and other competencies necessary to ensure engaged and productive work environments.

The Program Specialist – RPO Marketing Projects will:

Have proven experience in planning at the strategic and tactical level to develop and execute efforts in collaboration with the Marketing team:

• Drive cross-program quarterly business performance reviews to monitor delivery on SSP/KPI goals and facilitate department meetings and program updates with marketing leadership team.
• Support Digital Marketing team in developing and monitoring campaign planning, calendars and timelines including campaign go-live dates, asset approvals, and stakeholder feedback.
• Collaborate with Marketing leads on department and program budgets, facilitate contract and PO approvals (via docusign) and drive expense and PO tracking when needed.
• Work closely with USP approved global agencies, vendors, finance and legal teams to ensure compliance with company procurement, legal, and data privacy policies in support of key marketing campaigns, initiatives and events.
• Be adept at analyzing, preparing, and ensuring execution of responsibilities with minimal guidance and according to strict deadlines.
• Have ability to handle complexity, troubleshoot and interpret technical/science content to work across teams to communicate, develop and monitor plans.
• Identify, prioritize & manage internal/external meetings, conferences and events to support stakeholder engagement; develop & disseminate content that highlights insights from the events, when applicable.
• Have strong oral and written communication skills with ability to present key status updates and effectively summarize projects plans to leadership and cross-functional teams.
• Develops an overall understanding of USP’s business (Complex Generics, Small Molecules, Dietary Supplements and Herbal Medicines) to ensure appropriate dialogue and implementation of program support.

Who is USP Looking For?

The successful candidate will have a demonstrated understanding of our mission, commitment to excellence through inclusive and equitable behaviors and practices, ability to quickly build credibility with stakeholders, along with the following competencies and experience

• Bachelor's degree in business, marketing and/or related field experience.
• Minimum of 4 - 5 years for the program manager, with at least 2-3 relevant experience, preferably in pharma or health care sector.
• The candidate should have good written and communication skills in the English language.
• Organized & results - oriented with strong time-management, attention to detail and problem-solving skills
• Proficient experience in using the Microsoft Office suite of products including Word, Excel, and PowerPoint, PowerPoint Designer with virtual presentation skills.
• The ability to influence without direct authority.
• Results driven with demonstrated successful outcomes.
• Ability and desire to work well with diverse employees in a cooperative and friendly manner.
• Ability to handle multiple priorities in a fast-paced environment.

Additional Desired Preferences

• Experience using data analytical platforms (e.g. Tableau, Adobe Analytics, Adobe Creative Suite such as Illustrator and photoshop, etc.)
• Certified Project Management Professional (PMP)-PMI PMP or other project management certifications
• Excellent relationship-building skills with stakeholders.
• Self-motivated and able to work in a fast-paced multi-task environment.
• Superior interpersonal skills: professionalism, collaboration, accountability, delegation, and customer service.
• Ability to build effective work relationships quickly and work collaboratively in a global setting both internally and externally.
• High business acumen abilities - can understand and deliver on business objectives.
• High comfort with navigating through ambiguity and frequent change, and course-adjusting in the moment.

Supervisory Responsibilities

None

Benefits

USP provides you with the benefits you need to protect yourself and your family today and tomorrow. From company-paid time off, comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial wellbeing is protected.