Job responsibilities
- Provide support and administration for Jira and Confluence to enhance team collaboration and project tracking.
- Ensure tools are configured optimally to meet the needs of the product teams, including tracking vendor enhancements that impact ways of working.
- Support other PPO reporting tools as implemented.
- Develop and implement processes that improve the efficiency and effectiveness of product operations.
- Identify opportunities for process and tool improvements and promote continuous innovation.
- Support the integration of multiple acquired entities into Chase CCB processes, standards, and controls.
- Manage integration and enhancement projects or workstreams to work towards CCB alignment and Integration.
- Collaborate with cross-functional teams to ensure seamless execution of projects
- Assist in planning, executing, and analyzing product operations related projects.
- Create and maintain reports and dashboards to track project progress and performance
- Analyze data to provide insights and support decision-making within product operations.
- Proficiency in Jira and Confluence site and user administration and configuration.
- Experience with process implementation and improvement methodologies.
- Strong project management skills to coordinate and execute projects effectively.
- Ability to manage multiple initiatives and prioritize tasks.
- Strong analytical skills to interpret data and provide actionable insights.
- Proficiency in data analysis tools and techniques.
- Excellent communication skills to work effectively with cross-functional teams and stakeholders.
- Ability to facilitate collaboration and knowledge sharing across the organization.
- Ability to troubleshoot technical issues and implement effective solutions.
- Creative problem-solving skills to address challenges and drive improvements.
- Proficiency with Jira, Confluence, Python, APIs, GitHub, excel
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
