SaaS Labs is reinventing how businesses talk to their customers — AI-powered, multilingual, and real-time. Our products like JustCall unify conversations across channels, surface insights instantly, and transform how global teams sell, support, and scale 24/7, across time zones, and without friction.
We serve SMBs / mid-market / enterprise teams who deal with complex workflows every day. We believe great design is not about fixed screens—it’s about creating flexible experiences that adapt to how users want to work.
Who You Are?
We’re looking for a UX-centric Product Designer who thrives in the B2B space, where complexity is the norm and impact comes from making the hard things simple. This role is about empowering users - giving them the ability to shape, configure, and evolve their own workflows and frameworks on the go. You’ll partner with product and engineering to design systems that are intuitive yet flexible, structured yet adaptable.
What you'll do?
- Lead the end-to-end product design process: research - ideation - prototyping - testing - iteration.
- Translate business-heavy, multi-step workflows into intuitive and modular experiences.
- Design frameworks and interaction models that allow users to create, modify, and personalize workflows based on their own requirements.
- Conduct deep user research (interviews, journey mapping, usability studies) to uncover real needs and validate solutions.
- Collaborate closely with PMs and engineers to define scope, prioritize trade-offs, and ensure feasibility.
- Build and scale a design system that supports flexible product evolution.
- Advocate for user-centric design across the company, making sure every product decision is grounded in user outcomes.
- 2–6 years of UX design experience, ideally in B2B SaaS, enterprise, or workflow-heavy products.
- Strong portfolio of case studies that show how you’ve solved real user problems - especially around configurable or flexible workflows.
- Ability to turn complex requirements into modular experiences that users can adapt themselves.
- Expertise in research, prototyping, usability testing, and iterative design.
- Proficiency with modern design tools (Figma or equivalent).
- Excellent communication skills so you can explain design rationale to stakeholders from engineers to executives.
- Preferred to have experience in designing workflow automation, AI-driven tools, or productivity platforms.
- Design products that don’t just “look good” but change how businesses operate.
- Be part of a team that values speed, ownership, and user obsession.
- Shape the future of design in a fast-growing AI-first company.
- Competitive compensation, benefits, and real ownership of your work.
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