Process Associate - Patient Calling / Customer Service
Preferred Experience: 1-3 years
Key job accountabilities:
- Responsible for attending patient calls and answering patient queries.
- Developing and maintaining a detailed call database.
- Responsible for making outbound calls as required.
- Responsible for daily/weekly/monthly MIS reporting via email/CRM/Excel.
- Experience on Data Entry, Patients Collections, Charges, Denials, Rejections, Eligibility verification, Insurance Processing, Payment Posting, Customer Service duties will be big plus.
- Answering patient calls as required and providing faster resolutions.
Required candidate profile:
- Relevant experience in a USA health care medical billing or RCM.
- Experience of QA/Audits and Team management, client interaction/client account management will be big plus.
- Must have at least 3+ yrs. experience in patient calls. Physician billing; specifically, chiropractic, mental health, behavioral health, nephrology etc.
- Must have knowledge of medical billing software, preferably Kareo, Therapy Notes, Simple Practice, YouthCare, Theranest or any other similar.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Provident Fund
Work Location: In person
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