Pre-Sales Engineer II

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

Zuora is looking for a Pre-Sales Engineer to join our Customer Solution Engineering Center of Excellence team to help Create, Automate and Maintain world class Customer demos at scale. You should be passionate to understand different customer use cases, work with Solution Engineers/Product/Account Executives to build reusable solution demos on Zuora. One should have an automation mindset to build demo assets for the Solution Engineering organization

This is a Chennai location specific position that requires you to come into the office regularly to be most effective. 

What you’ll do

• Work with the Solution Engineers/Account Executives to understand the customer business and to gather use case requirements.
• Review the use case scenarios with the Solution Engineering team, configure or build them using Zuora’s Billing product to achieve the customer needs.
• Work along with Solution Engineers on the customer use case demo front.
• Increase sales success by improving demo quality and our ability to innovate and automate
• Anticipate Areas of Complexity very early in the use case requirements and collaborate with the product engineering for best possible solutions.
• Lead CSE CoE process improvement initiatives and take action to make changes. Understands the need to continuously improve methodology, actively participates in initiatives and leads others to complete revisions.
• Develop process improvements by automating the manual activities through scripts and different automation tools
• As needed, can develop well thought out Requests for Enhancement (RFE) that strike a balance between the specific needs of a Customer and the need to deliver product features that can be used by a broader base of Customers.
• Implement/develop custom solutions for out-of-the-box business scenarios.
• Work with the product team on integration capabilities in demos with third party platforms
• Collaborate across teams for new releases on Zuora's products.
• Manage the demo tenants to ensure all are on the latest and the greatest version
• Test and deliver the use cases to Solution Engineering teams with documentation.
• Attend product version release meetings and enablement sessions to be up to date with the Zuora Product features and apply the same to the demos
• Assist with technical Zuora tenant issues to ensure seamless demos for Solution Engineering
• Be the "voice of the customer/field" - Provide feedback from demo development to the product team for product improvement

Your experience

• Bachelors or Masters of Engineering (Computer Science) or equivalent
• 2 to 6 years of hands-on experience in Zuora Billing, Zuora CPQ and Zuora Marketplace Apps.
• Comfortable with SQL, JavaScript, Liquid templates, and understanding of Apex for Salesforce integrations.
• Basic understanding of ERP systems (e.g., NetSuite, Oracle, SAP) for order-to-cash discussions.
• Good understanding of concepts related to SAAS and Cloud Computing
• Knowledge of programming with SOAP, REST, WSDL, XML, JSON, HTML, CSS.
• SQL Scripting knowledge to be able to query data, create complex joins, and reformat existing tables
• Basic programming in Powershell, Bash, or other scripting language to automate tasks and troubleshoot existing tools.
• Experience with Slack Automations would be a plus
• Understanding of RDBMS concepts, DML and DDL operations.
• Ability to independently perform use case validation on developed extensions
• Consulting skills to be able to work with clients, troubleshoot their data, and assist them in fixing the data/configuration issues
• Knowledge of Order to Cash or Finance business processes

Nice to haves:

• Experience in Salesforce Admin, Apex Programming will be an added advantage
• Zuora certifications (e.g., Zuora Billing Certification) are highly valued.

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, variable bonus and performance reward opportunities, and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.