Job Summary:
We are seeking
a skilled and customer-focused Product Owner (PO) to lead the design and
development of a Portal. The ideal candidate should have strong
experience in building consumer-facing digital platforms, preferably in the consumer warranty insurance or after-sales space.
Key
Responsibilities:
- Own
and manage the product backlog for the Consumer Warranty
offerings.
- Gather
insights to define project needs and specifications
- Work
with business stakeholders to define and prioritize features,
enhancements, and integrations.
- Translate
business requirements into user stories with detailed acceptance
criteria.
- Collaborate
with UI/UX teams to conceptualize intuitive front-end interfaces.
- Coordinate
with technical teams for API design, system integration, and
performance optimization.
- Lead sprint planning, backlog grooming, and review sessions in
Agile/Scrum environments.
- Ensure
timely and high-quality delivery by closely monitoring progress, risks,
and dependencies.
- Act
as the voice of the customer by continuously gathering feedback and
enhancing the product.
- Maintain
product documentation, roadmaps, and training material for internal and
external users.
Required
Qualifications:
- Bachelors
degree in Engineering or related field ; MBA or equivalent experience is a
plus.
- Tota
12+ years of experience with 6+ years of experience in product
ownership or business analysis roles, preferably in digital products
or consumer portals.
- Strong
understanding of Consumer Warranty, Insurance, or After-Sales
Support domains.
- Hands-on
experience working with Agile methodologies (Scrum/Kanban).
- Proven
ability to define clear product vision, roadmaps, and MVP scope.
- Experience
in working with cross-functional teams – developers, QA, UI/UX, and
business teams.
- Familiarity
with customer portals, CRM systems, and claims processing
workflows.
- Exposure
to API-based integrations and third-party service provider
platforms.
- Excellent communication, stakeholder management, and documentation skills.
- Tools:
JIRA, Confluence, ADO, Wiki, Figma/Miro, Postman (basic), MS Office.
Preferred
Qualifications:
- Certified
Scrum Product Owner (CSPO) or equivalent Agile certification.
- Experience
in warranty or insurance products in consumer electronics, automotive,
or durables industry.
- Prior
experience building platforms involving user onboarding, ticketing, and
document workflows.
- Understanding
of compliance, data security, and role-based access controls.
Requirements
Job Summary:
We are seeking
a skilled and customer-focused Product Owner (PO) to lead the design and
development of a Portal. The ideal candidate should have strong
experience in building consumer-facing digital platforms, preferably in the consumer warranty insurance or after-sales space.
Key
Responsibilities:
- Own
and manage the product backlog for the Consumer Warranty
offerings.
- Gather
insights to define project needs and specifications
- Work
with business stakeholders to define and prioritize features,
enhancements, and integrations.
- Translate
business requirements into user stories with detailed acceptance
criteria.
- Collaborate
with UI/UX teams to conceptualize intuitive front-end interfaces.
- Coordinate
with technical teams for API design, system integration, and
performance optimization.
- Lead sprint planning, backlog grooming, and review sessions in
Agile/Scrum environments.
- Ensure
timely and high-quality delivery by closely monitoring progress, risks,
and dependencies.
- Act
as the voice of the customer by continuously gathering feedback and
enhancing the product.
- Maintain
product documentation, roadmaps, and training material for internal and
external users.
Required
Qualifications:
- Bachelors
degree in Engineering or related field ; MBA or equivalent experience is a
plus.
- Tota
12+ years of experience with 6+ years of experience in product
ownership or business analysis roles, preferably in digital products
or consumer portals.
- Strong
understanding of Consumer Warranty, Insurance, or After-Sales
Support domains.
- Hands-on
experience working with Agile methodologies (Scrum/Kanban).
- Proven
ability to define clear product vision, roadmaps, and MVP scope.
- Experience
in working with cross-functional teams – developers, QA, UI/UX, and
business teams.
- Familiarity
with customer portals, CRM systems, and claims processing
workflows.
- Exposure
to API-based integrations and third-party service provider
platforms.
- Excellent communication, stakeholder management, and documentation skills.
- Tools:
JIRA, Confluence, ADO, Wiki, Figma/Miro, Postman (basic), MS Office.
Preferred
Qualifications:
- Certified
Scrum Product Owner (CSPO) or equivalent Agile certification.
- Experience
in warranty or insurance products in consumer electronics, automotive,
or durables industry.
- Prior
experience building platforms involving user onboarding, ticketing, and
document workflows.
- Understanding
of compliance, data security, and role-based access controls.
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