Key Responsibilities
- Respond promptly and professionally to support queries via email, live chat, or other support channels.
- Understand and explain app features, usage, and troubleshooting steps to merchants.
- Collaborate with the development team to escalate technical issues and ensure timely resolutions.
- Maintain and update support documentation and FAQs.
- Provide feedback to the product team based on user insights and recurring issues.
- Assist in onboarding new merchants with guidance and product walkthroughs when required.
- Ensure high levels of customer satisfaction by maintaining a friendly and solution-oriented approach.
Required Skills & Qualifications
- Excellent written and verbal communication skills in English.
- Strong interpersonal skills and a customer-first mindset.
- Comfortable working with global customers across different time zones.
- Ability to grasp technical concepts quickly and explain them in simple terms.
- Familiarity with eCommerce concepts, experience or knowledge about Shopify is a plus.
Job Type: Full-time
Pay: ₹200,000.00 - ₹400,000.00 per year
Language:
- English (Required)
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