Patient Relations Executive

Job Summary:

We are seeking a courteous, professional, and organized People Relations Executive to join Archish. As the first point of contact for patients and visitors, you will play a vital role in delivering excellent customer service, managing front office operations, and ensuring the smooth flow of administrative activities.

JOB DESCRIPTION – ROLES AND RESPONSIBILITIES

• Greet and assist patients, visitors, and vendors in a warm and professional manner.
• Manage appointment scheduling, rescheduling, and cancellations both in person and via phone/email.
• Maintain and update patient records in the system with accuracy and confidentiality.
• Manage Queue/waiting time efficiently by coordinating with the staff.
• Handle incoming and outgoing calls, emails, and inquiries efficiently.
• Coordinate with Patients, doctors, nurses, Marketing team and administrative staff to ensure timely patient service.
• Follow up on no show event, foreign patients, scans and google reviews.
• Process billing, payments, and issue receipts as needed
• Manage front desk inventory, stationery, and cleanliness of the reception area.
• Manage Patient records, data entry, feedback collection and feedback analysis.
• Patient engagement – offer refreshments, send wishes on special occasions etc.
• Updating ARTIS regularly
• Patient Service quality
• Any other tasks as assigned.

QUALIFICATION

• Any Graduate from a recognized university
• Proved 1-2 years experience as a People relations executive, front desk executive, receptionist, or customer service representative (preferably in the medical field)
• Computer skills with experience of using MS office (word, excel, PPT, outlook, etc).
• Excellent verbal and written communication skills
• Strong organizational, interpersonal, and problem-solving skills
• Ability to multitask and remain calm in a fast-paced environment
• Basic understanding of medical terminology and procedures (preferred)
• Fluent in English and Kannada.
• Prior experience in medical field is an added advantage.

Job Types: Full-time, Permanent

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Schedule:

• Day shift

Ability to commute/relocate:

• Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person