Job Summary
The Order Processing Executive is responsible for ensuring accurate and timely processing of customer orders from receipt to dispatch. This role involves coordination between warehouse, inventory, and logistics teams to ensure smooth operations, maintain order accuracy, and uphold customer satisfaction.
Key Responsibilities
1) Order Management
- Receive and verify customer orders through ERP / order management system.
- Check stock availability and confirm delivery timelines.
- Generate pick lists, packing lists, and invoices.
- Ensure timely entry and updating of order data into the system.
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2) Coordination with Warehouse & Logistics
- Liaise with warehouse team for order picking, packing, and dispatch.
- Coordinate with logistics partners for on-time shipment.
- Track shipments and provide updates to customers or sales teams.
3) Documentation & Compliance
- Prepare shipping documents and labels.
- Maintain accurate records of orders, inventory, and dispatches.
- Ensure compliance with company policies and statutory requirements (GST, e-way bills, etc.).
4) Quality & Accuracy
- Verify order accuracy before dispatch.
- Resolve order discrepancies, shortages, or damages.
- Maintain high accuracy in data entry and documentation.
5) Customer Service Support
- Address queries related to order status, delivery timelines, or product availability.
- Handle complaints related to delayed or incorrect deliveries.
6) Reporting
- Prepare daily, weekly, and monthly reports on order processing status.
- Highlight operational bottlenecks to management for resolution.
Skills & Qualifications
Education:
- Bachelor’s degree in Commerce, Logistics, Supply Chain, or related field.
Experience:
- 1–3 years in warehouse order processing, logistics coordination, or supply chain operations.
- Experience with ERP systems preferred.
Skills:
- Strong attention to detail and accuracy.
- Good knowledge of MS Excel and order management systems.
- Excellent communication and coordination skills.
- Ability to work under pressure and meet deadlines.
Job Type: Full-time
Pay: ₹15,000.00 - ₹17,000.00 per month
Benefits:
- Paid time off
Work Location: In person
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