Key Responsibilities1. Patient Assistance & Guidance
- Welcoming patients and helping them with registration, admission, and discharge procedures.
- Explaining hospital policies, treatment plans, and billing details in simple language.
- Guiding patients/families about facilities, departments, and services available.
2. Communication & Coordination
- Acting as the point of contact between doctors, nurses, and patients.
- Coordinating appointments, diagnostic tests, and follow-ups.
- Updating patients and attendants regarding the progress of treatment or procedures.
3. Administrative Support
- Assisting in filling consent forms, insurance forms, and other documentation.
- Maintaining patient records and ensuring accuracy of data.
- Coordinating with TPA/insurance desk for cashless or reimbursement-related support.
4. Patient Experience & Satisfaction
- Handling patient queries, concerns, or complaints in a professional manner.
- Ensuring patients feel comfortable, respected, and supported during their stay.
- Collecting patient feedback and reporting it to hospital management.
5. Clinical Coordination (Non-medical but supportive)
- Ensuring patients reach the right department/doctor on time.
- Coordinating with nursing and support staff for patient needs.
- Following up on investigations, reports, and scheduling consultations.
6. Emergency & Special Cases
- Assisting in emergency admissions and ensuring smooth coordination with casualty/ER.
- Helping critical patients and their attendants with quick movement through processes.
- Supporting international or outstation patients with logistics and documentation.
Job Type: Full-time
Pay: ₹12,807.89 - ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
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