About The CTC AGENCY
Founded in 2020, The CTC AGENCY is a leading business solutions and workforce consulting company across India. We specialize in HR outsourcing, recruitment, corporate training, branding, IT development, and legal support. Our mission is to connect skilled professionals with the right opportunities and help businesses accelerate growth.
We are hiring freshers for Non-Voice Process roles in our Hyderabad office to provide excellent support in back-office and customer service operations for international clients.
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Job Overview
The Non-Voice Process Executive will handle back-office operations, email/chat support, data entry, and ticket resolution for international clients. This role is ideal for candidates who are comfortable with written communication, detail-oriented, and prefer non-calling roles while still gaining exposure to global business processes.
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Key Responsibilities
Handle email, chat, or ticket-based queries from international clients.
Provide timely and accurate responses to customer issues.
Update and maintain CRM, databases, and client records.
Process orders, invoices, or claims as per client guidelines.
Collaborate with internal teams to resolve client requests efficiently.
Meet daily/weekly productivity and quality targets.
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Skills & Requirements
Excellent written communication skills in English.
Strong typing and computer skills (MS Office, Excel, Email, CRM).
Detail-oriented and organized with good problem-solving ability.
Ability to work in US Night Shift / International Timings.
Eagerness to learn and adapt to client-specific processes.
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Eligibility
Education: Any Graduate / Postgraduate (2022–2025 pass-outs).
Freshers are welcome to apply.
Age: 18 – 28 years preferred.
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Salary & Benefits
CTC: Up to ₹2.5 – ₹3 LPA
Shift: US Night Shift (with 2 weekly offs)
Cab facility available (2-way transportation)
Performance-based incentives and growth opportunities
Exposure to international clients and processes
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Recruitment Process
1. HR Screening
2. Written / Typing & Communication Test
3. Operations Round / Process Training Assessment
4. Final Interview
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How to Apply
Interested candidates can apply directly on Indeed or send their updated resume to:
Email: [email protected]
Job Types: Full-time, Fresher
Pay: ₹250,000.00 - ₹320,000.00 per year
Benefits:
- Flexible schedule
- Health insurance
- Paid time off
- Provident Fund
Work Location: In person
Speak with the employer
+91 7660011013
