Job Title: IT Executive (Night Shift)
Work Hours: 15:00 – 00:00
Location: surat
Department: IT Support
Reports To: IT Manager / Senior IT Executive
About the Role
We are seeking a dedicated and proactive IT Executive to join our night shift operations team. The ideal candidate will have a strong technical background and the ability to provide quick, effective solutions to hardware, networking, software, and trading application issues. This position plays a critical role in ensuring uninterrupted business operations, particularly for MCX trading clients during market hours.
Key Responsibilities
Hardware & Desktop Support
- Troubleshoot and resolve desktop/laptop hardware issues.
- Install, configure, and maintain operating systems, drivers, and essential applications.
- Set up and troubleshoot printers, scanners, and other peripherals.
Network Monitoring & Troubleshooting
- Monitor network performance and system health during shift hours.
- Identify and escalate critical network incidents promptly.
Database Management
- Perform and verify daily database backups.
- Maintain backup logs and report any anomalies.
MCX Client & Trading Support
- Provide real-time support to MCX trading clients during market hours.
- Install, configure, and troubleshoot trading terminals and related software.
- Ensure continuous functioning of trading and data feed applications.
Software Installation & Troubleshooting
- Install and maintain Windows applications including MS Office.
- Perform updates, patches, and application support as needed.
Mobile Application Support
- Monitor and support trading-related mobile applications.
- Assist users with installation, setup, and troubleshooting.
Reporting & Documentation
- Prepare daily shift reports detailing incidents, resolutions, and pending tasks.
- Maintain an updated IT knowledge base and troubleshooting documentation.
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Requirements
- Bachelor’s degree in IT or related field (or equivalent experience).
- 1–3 years of experience in IT support, preferably in a trading or financial environment.
- Strong knowledge of Windows OS, networking fundamentals, and hardware troubleshooting.
- Familiarity with MCX trading platforms and related applications (preferred).
- Good communication skills and ability to work independently during night shifts.
- Problem-solving mindset with attention to detail.
Job Type: Full-time
Pay: ₹15,000.00 - ₹45,000.00 per month
Benefits:
- Provident Fund
Work Location: In person
Speak with the employer
+91 7433006722
