Management Trainee - Invoice to Cash - Collections

Ready to shape the future of work?  

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.  

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.  

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.  

Inviting applications for the role of Management Trainee- Invoice to Cash – Cash app/Collections 

We are looking for someone with extensive knowledge and understanding of the entire order to cash process including different invoice types (Manual, Consolidated and Automated). In this role, you will be encouraged to work on strict deadlines, in a fast-paced business environment while being a good great teammate.  

Responsibilities 

• You need to lead all the activities related to Cash and Collections domain. 

• Balance Cash related to collections and dispute management, implement & enforce to strategy. 

• Analyze the customer accounts and do reconciliation as per requirement 

• Interaction with end customers via Calls and Emails for collecting past due amount. 

• Meeting collections numbers/targets (monthly/ quarterly/ yearly) 

• Customer and Country/Regional Stakeholder Relationship Management through e-mail and conference calls. 

• Dispute Balancing related to invoice, cash and collection issues. 

• Lead and participate in conference calls with Country / Regional Financial Managers. 

• Participate in governance meetings at country / region level.  

• People management: ensure team members are meeting the deliverables and keep them motivated. 

• Identify operational improvement opportunities and drive implementation (Lean and Six Sigma projects) 

• Timely and effective communication with internal departments for issue resolution 

• Should have understanding on all outcome-based reports, should be able to drive daily and weekly cash and Collections target. 

• Person should have good understanding on some key critical metrics like Days to Collect, collection efficiency, Un- allocated cash and Un- applied cash. 

• Control and support all specialists in respective functions. 

• Analyse different processes KPI’s from Customer Relationship Management system or provided by Process Control to guarantee SLA’s or propose process improvements,  

• Analyze performance of the team members to ensure that all necessary tasks are completed in accordance with specifications and deadlines. 

• Drive people related agenda (target settings, appraisal process, building talents)  

• Ensure proper backup structure and succession planning. 

• Training and development of the team 

• Leading the agenda of issue solving and monthly meetings  

• Review escalation tickets, assisting the team when either they cannot fulfil SLA’s or have any problem. 

• Lead and participate in conference calls with Country / Regional Financial Managers. 

• Participate in governance meetings at country / region level.  

Qualifications we seek in you! 

Minimum Qualifications  

• Commerce graduate  

• Significant work experience in Cash and Collections 

• Should have B2B Collections experience 

• Experience in leading a team 

• People management skills 

• Excellent Interpersonal Skills 

• Proficient in MS Office applications, especially in MS excel. 

• SAP knowledge and experience in generating reports from SAP.  

• Accounting knowledge- Cash Application, Collection and Dispute End to End process knowledge 

• People with exp in Distribution industry or at least Hi Tech 

Preferred Qualifications / Skills 

• Ability to work with various other IT applications (PEGA, HRC, reporting tools, etc.) 

Why join Genpact?  

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation  

• Make an impact – Drive change for global enterprises and solve business challenges that matter  

• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities  

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day  

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.  

Let’s build tomorrow together.  

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.   
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.