An international voice process mortgage role typically involves handling customer interactions via phone for mortgage-related services. This includes providing information, resolving queries, and guiding customers through the mortgage application and processing stages. These roles often require strong communication skills, familiarity with the mortgage process, and the ability to work in a fast-paced, customer-focused environment. Key aspects of an international voice process mortgage role: Customer Interaction: Engaging with customers via phone to address their mortgage-related needs. This could involve answering questions about loan products, guiding them through the application process, or troubleshooting issues. Mortgage Knowledge: A solid understanding of the mortgage process, including pre-approval, application, loan processing, underwriting, and closing, is essential. Communication Skills: Excellent verbal communication skills are crucial for effectively conveying information, building rapport with customers, and resolving their concerns. Sales and Targets: Some roles may involve sales targets, requiring the ability to promote mortgage products and services and meet sales goals. Technical Proficiency: Familiarity with relevant software and systems used in mortgage processing is often necessary. Process Management: Effectively managing the workflow of mortgage applications, ensuring timely completion and adherence to procedures. Compliance: Understanding and adhering to relevant regulations and compliance requirements within the mortgage industry. Typical responsibilities: Answering incoming calls from customers with mortgage inquiries. Guiding customers through the mortgage application process. Verifying customer information and documentation. Following up with customers to collect necessary information. Troubleshooting issues related to mortgage applications. Providing information about mortgage rates and loan options. Meeting sales targets and performance metrics. Maintaining accurate records of customer interactions.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹40,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
