We are hiring dedicated and enthusiastic individuals for the role of International Customer Support Executive. You will be responsible for handling customer queries through a chat-based platform in a simulated environment. This role demands excellent written communication skills, quick problem-solving abilities, and a strong customer-first mindset.
Roles and Responsibilities:
- Respond to customer queries via live chat or email in a professional, courteous, and timely manner.
- Understand customer needs and provide accurate information or resolve issues efficiently.
- Follow communication scripts and workflows where applicable, while maintaining a natural and friendly tone.
- Document all customer interactions clearly and concisely in the system.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- Maintain product knowledge and stay updated on service offerings, policies, and procedures.
- Meet performance metrics such as response time, resolution time, and customer satisfaction.
- Ensure a high level of customer satisfaction through proactive support and empathetic communication.
Required Skills & Qualifications:
- Excellent written English with strong grammar and punctuation skills.
- Strong reading comprehension and problem-solving abilities.
- Familiarity with MS Office tools, email writing, and internet browsing.
- Ability to multitask and work in a fast-paced environment.
- Previous customer service experience (preferred but not mandatory).
- Willingness to work in rotational shifts (if applicable to the role).
Eligibility Criteria:
- Experience:
- Freshers: Basic salary ₹16,000 per month
- Experienced (1 year or more): Salary up to ₹30,000 (based on interview performance)
- Excellent command of English (both grammar and comprehension)
- Good typing speed and accuracy
- Basic knowledge of MS Office, email writing, and internet usage
- Willingness to work in rotational shifts (if applicable)
Selection Process:
1st Round – Essay Writing (Online)
2nd Round – In-Office Assessment (Shortlisted Candidates Only):
3rd Round – Walk-in Interview:
Additional Tips:
- Ensure a stable internet connection and proper audio/video setup for virtual rounds
- Dress formally for the interview process
- Be prompt and professional in communication
Job Types: Full-time, Permanent
Pay: ₹16,000.00 - ₹30,000.00 per month
Benefits:
- Provident Fund
Schedule:
- Night shift
Supplemental Pay:
- Performance bonus
Application Question(s):
- its face to face interview are u ready for this ?
Language:
- English (Required)
Work Location: In person
Speak with the employer
+91 9917086322
