InstaHelp - Associate - Ahmedabad

About the Company Urban Company is a technology platform offering customers a variety of services at home.
Customers use our platform to book services such as beauty treatments, haircuts, massage
therapy, cleaning, plumbing, carpentry, appliance repair, painting, etc., all delivered in the
comfort of their home and at a time of their choosing. We promise our customers a high-quality,
standardized, and reliable service experience. To fulfill this promise, we work closely with our
hand-picked service partners, enabling them with technology, training, products, tools, financing,
insurance, and brand, helping them succeed and deliver on this promise.
Urban Company started as UrbanClap in November 2014, when its founders, Abhiraj, Raghav,
and Varun, realized that the home services industry was predominantly unorganized,
fragmented, and offline. Customers found it challenging to avail quality services conveniently,
and service professionals were struggling to make ends meet, having to rely upon several
middlemen, contractors, and local aggregators.
The founders felt that the industry was ripe for disruption, and launched Urban Company, with
three key principles in mind -
Customer love: Build a platform that offers truly delightful and differentiated services
Partner empowerment: Build a deep, full-stack partnership with service partners, helping
improve their earnings and overall livelihood
Technology first: Bring innovation and technology to an age-old industry
About the Role & Team Associate is responsible for driving on-ground operations. This would
primarily involve onboarding new partners and improving the quality of the existing
partner base

• This includes end-to-end ownership of the initiative, including problem solving, analysis,

process improvement, execution

• Support Business Heads in BAU category management activities related to

supply/demand planning, revenue planning
What you'll do: Manage and lead a team of service professionals to ensure smooth day-to-day
operations.

• Plan, monitor, and optimize field operations, ensuring adherence to SLAs, safety norms,

and quality standards.

• Track and analyze operational KPIs (TAT, productivity, customer satisfaction, etc.), and

take corrective actions as needed.

• Develop and roll out SOPs, training, and audit mechanisms to enhance operational

efficiency and reduce service errors.

• Handle on-ground escalations and ensure timely resolution of customer or partner

grievances.

• Recruit, train, and mentor field staff; create a high-performing and motivated team.

What we need: Sharp and hungry professionals willing to go above and beyond to create impact

• 6 months -2 years of work experience

• Ability to work in a fast-paced environment, requires solving ambiguous problems, and is

highly outcome-oriented. We will look for candidates who display these characteristics
and have demonstrated the ability to solve problems on the ground.

• Hustle and get things done attitude

At Urban Company, we are committed to providing equal and fair opportunities in employment
and creating an inclusive work environment. We endeavor to maintain a work environment free
from harassment based on age, color, physical ability, marital status, parental status, ethnic
origin, religion, sexual orientation, or gender identity.