Overview
Waters, the world's leading provider of lab equipment, supplies and software is seeking for a HR Shared Services Specialist to support the our businesses on a global scale. In this role, you will primarily support Waters business via our HR ticketing system to support employees, managers, and other HR personnel. In addition, you will be working closely with the rest of the Shared Services team on a daily basis. This is one year contract role on 3rd party payroll.
Waters deliver benefits through innovation and people that enable customer success in the life, materials and food sciences. People create the Waters difference. By engaging with our talented and diverse workforce we continuously evolve, develop and improve our products. We believe in delivering innovative technology and system solutions to our valued customers to enable their success.
Responsibilities
Provide support to employees and managers related to HR policies, programs, process and procedures on a global scale.
- Being the first point of contact for employees regarding HR topics such as policy questions and either responding or passing on the question to the appropriate person and keeping the employee informed.
- Triage and respond to tickets to ensure they are responded to appropriately, or passed to the appropriate team with the necessary information.
- Establish the employee experience with a strong customer focus, an environment of collaboration and enablement, effective and successful performance, and continuous improvement.
- Ensure all SLAs/KPIs within HR Shared Services are met within the agreed tolerance levels for timeliness and quality.
- Requests for letters etc. for external purposes (loans/mortgages)
- Assisting HRSS team in setting up employees in myHR and working closely with HRIS team.
Manage and maintain HR-related systems and data, ensuring accuracy and completeness of employee records primarily in India and South East Asia Region.
- Manage relevant systems – iCIMS, SuccessFactors, etc.
- Manage and maintain up-to-date personnel files and ensure compliance with Data Protection.
Qualifications
- Prefer to have experience with the following HRMS applications - Employee Central, ECSC.
- You have excellent verbal and written communication skills and strong knowledge on MS Office (Excel, PowerPoint, and Word)
- Prefer to have experience with ATS – iCIMS.
- You are target oriented and team player and have strong understanding of Human Resources Policies, Procedures, and Benefits is preferred.
- Analytical thinker who can focus on tactical and operational issues in a fluid environment.
- You have ability to provide a positive user experience through active customer support and identify process deficiencies and perform initial root cause analysis in support of improvements.
- You have ability to adapt to changes and work across system platforms and execute accordingly and to engage employees in different cultures.
- Education Qualification – Graduate in Human Resources or equivalent.
- Fluent in English.
Company Description
Waters Corporation (NYSE:WAT) is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Our Company helps ensure the efficacy of medicines, the safety of food and the purity of water, and the quality and sustainability of products used every day. In over 100 countries, our 7,600+ passionate employees collaborate with customers in laboratories, manufacturing sites, and hospitals to accelerate the benefits of pioneering science.
Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.
