Housekeeping Supervisor

Housekeeping Supervisor – Centro Hotels

Location: Pune, IndiaReports to: Housekeeping Manager

About Us:

Centro Hotels, the flagship brand of SARC Hospitality, is known for delivering exceptional guest experiences through thoughtful design, sustainability, and innovation. Located in the heart of Pune, Centro Hotels offers a modern hospitality experience with offerings such as Chirp Café and Bloom Event Space. We are seeking a detail-oriented Housekeeping Supervisor to ensure the cleanliness, maintenance, and comfort of guest rooms and public areas, working under the guidance of the Housekeeping Manager.

Job Overview:

The Housekeeping Supervisor will be responsible for overseeing the daily operations of the housekeeping team, ensuring that guest rooms, public spaces, and back-of-house areas are clean, well-maintained, and meet hotel standards. The role requires a strong eye for detail, excellent leadership skills, and the ability to motivate the housekeeping team to deliver exceptional service. The Housekeeping Supervisor will assist the Housekeeping Manager in scheduling, training, and ensuring compliance with safety and cleanliness standards.

Key Responsibilities:Supervision & Team Management:

• Oversee the daily housekeeping operations, ensuring that all guest rooms and public areas are cleaned to the highest standards.
• Assign tasks to housekeeping staff, monitor progress, and inspect completed work to ensure cleanliness and attention to detail.
• Ensure that team members follow the hotel's cleaning protocols and schedules, with a focus on efficiency and quality.
• Conduct routine inspections of guest rooms, corridors, public areas, and back-of-house spaces to ensure compliance with cleanliness standards.
• Motivate and coach the housekeeping team, addressing performance issues and providing training as needed.

Guest Service & Room Readiness:

• Ensure that all guest rooms are cleaned, serviced, and ready for guest occupancy according to the hotel's quality standards.
• Address guest requests related to housekeeping, ensuring timely response and service.
• Monitor the cleanliness of public areas, ensuring that they are consistently tidy and presentable for guests.
• Handle any guest complaints related to room cleanliness or housekeeping services, escalating issues to the Housekeeping Manager when necessary.

Inventory & Supplies Management:

• Monitor and maintain housekeeping supplies and equipment, ensuring that stock levels are adequate and equipment is in good working condition.
• Assist in ordering cleaning supplies and amenities in collaboration with the Housekeeping Manager.
• Maintain inventory records for linens, cleaning products, and guest amenities, ensuring proper stock rotation to minimise waste.

Training & Development:

• Assist in the training and onboarding of new housekeeping staff, ensuring they are familiar with cleaning procedures, hotel standards, and safety protocols.
• Conduct refresher training for existing staff on updated cleaning techniques, use of new equipment, or changes in safety regulations.
• Promote a culture of continuous improvement by encouraging the team to provide feedback on processes and suggesting areas for improvement.

Health & Safety Compliance:

• Ensure that housekeeping staff comply with health and safety regulations, including proper use of cleaning chemicals and equipment.
• Conduct regular safety inspections to ensure that housekeeping staff are following proper safety procedures when cleaning guest rooms, public areas, and back-of-house spaces.
• Assist the Housekeeping Manager in preparing for health and safety inspections and audits.

Reporting & Communication:

• Communicate daily with the Housekeeping Manager regarding room status, guest requests, and any housekeeping issues that arise.
• Report maintenance issues, such as broken equipment, plumbing problems, or lighting malfunctions, to the maintenance department promptly.
• Maintain records of cleaning schedules, guest requests, and housekeeping performance metrics.

Qualifications:

• Diploma or degree in Hospitality Management or a related field.
• Proven experience as a Housekeeping Supervisor, Senior Housekeeper, or in a similar role within the hospitality industry.
• Strong leadership skills with the ability to supervise and motivate a team.
• Excellent attention to detail and a commitment to maintaining high standards of cleanliness.
• Good communication and interpersonal skills to interact with guests and staff.
• Ability to multitask and handle pressure in a fast-paced environment.
• Familiarity with housekeeping procedures, safety standards, and inventory management.
• Proficiency in MS Office applications (Word, Excel) and housekeeping management systems.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for career growth and development within SARC Hospitality.
• A dynamic and inclusive work environment that values teamwork and excellence.
• Employee discounts on dining and events at Chirp Café and Bloom Event Space.
• The opportunity to be part of a growing hospitality brand focused on innovation and sustainability.

Job Types: Full-time, Permanent

Pay: From ₹19,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Experience:

• Hotel: 1 year (Required)
• Housekeeping: 1 year (Required)

Work Location: In person