A housekeeping supervisor oversees the cleanliness and maintenance of facilities, such as hotels, hospitals, or office buildings, by managing and directing housekeeping staff. They are responsible for ensuring that cleaning standards are met, staff are trained, and supplies are adequately managed. Additionally, they handle guest complaints, address maintenance issues, and ensure compliance with safety and hygiene standards. Key Responsibilities:
- Staff Management:Supervise, train, and motivate housekeeping staff, including assigning tasks, monitoring performance, and ensuring efficient workflow.
- Cleaning and Maintenance:Oversee the cleaning and maintenance of all areas, ensuring they meet established standards. This includes inspecting rooms, public areas, and facilities.
- Inventory Control:Manage cleaning supplies and equipment, including ordering replacements and maintaining inventory records.
- Policy Enforcement:Implement and enforce policies and procedures related to cleanliness, safety, and hygiene.
- Guest Services:Address guest complaints and requests related to housekeeping services and ensure guest satisfaction.
- Compliance:Ensure compliance with all relevant health and safety regulations.
- Record Keeping:Maintain records of personnel actions, work assignments, and periodic reports.
- Problem Solving:Resolve any issues that arise during the day, ensuring smooth operations.
- Training:Train new employees on proper cleaning procedures, safety protocols, and customer service.
Skills Required:
- Supervisory Skills: Ability to effectively lead, motivate, and manage a team of housekeeping staff.
- Communication Skills: Excellent communication skills to provide clear instructions, feedback, and support to staff.
- Organizational Skills: Ability to organize and prioritize tasks, manage time effectively, and ensure efficient workflow.
- Problem-Solving Skills: Ability to identify and resolve issues related to housekeeping operations.
- Knowledge of Cleaning Procedures: Understanding of proper cleaning techniques, sanitation, and safety protocols.
- Inventory Management: Ability to manage and track cleaning supplies and equipment.
- Customer Service Skills: Ability to handle guest complaints and requests effectively.
- Interpersonal Skills: Ability to interact effectively with staff, guests, and other departments.
Job Type: Permanent
Pay: ₹10,971.14 - ₹24,064.92 per month
Benefits:
- Cell phone reimbursement
- Food provided
- Paid sick time
Schedule:
- Rotational shift
Work Location: In person
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