Job Description:
We are looking for a Customer Service Representative who is a communication superstar. If you love solving problems, providing outstanding customer support, and are passionate about helping people, we want to hear from you!
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
Qualifications:
- Proven customer support experience or experience as a Client Service Representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- High school degree.
Job Type: Full-time
Pay: ₹9,889.35 - ₹21,462.10 per month
Education:
- Bachelor's (Preferred)
Experience:
- Business development: 1 year (Preferred)
- Lead generation: 1 year (Preferred)
- total work: 1 year (Preferred)
- Sales: 1 year (Preferred)
Language:
- English (Preferred)
Work Location: In person
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