We are seeking a proactive and empathetic Help Desk Executive to handle customer calls. The ideal candidate will be responsible for resolving customer queries and providing support, Excellent verbal communication and a customer-first approach are a must.
Key Responsibilities:
- Handle customer calls and address service-related queries efficiently.
- Document all interactions in the support system with clarity and accuracy.
- Escalate unresolved issues to the appropriate internal teams and follow up for timely resolution.
- Maintain a polite, professional, and empathetic tone in all customer interactions.
- Provide feedback and suggestions to improve the support process and customer experience.
Requirements:
- Excellent verbal communication skills
- Strong interpersonal and listening skills with a customer-centric attitude.
- Ability to handle difficult conversations with patience and empathy.
- Basic computer knowledge
- Prior experience in a call center or customer service role is an advantage
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund
Shift:
- Day shift
Experience:
- Customer support: 2 years (Preferred)
Work Location: In person
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