tech-forward support team aligned with ITIL 4 best practices. We're seeking a proactive L1 Help Desk Specialist to handle incidents, troubleshoot issues, and support our growing IT services — including weekends and night shifts on rotation.
Requirements:
· Provide L1 support via chat/email/ticketing (e.g., Freshdesk)
· Handle Incident, Problem & Change Management
· Run SQL queries for data troubleshooting
· Use basic programming to assist with issue diagnosis
· Support Service Desk, Asset & Service Level Management
· Contribute to Continual Improvement efforts and Documentation
· Basic Understanding of Postman and API Testing
· 2–4 years in help desk/IT support
· Familiarity with SQL & basic scripting
· Understanding of SaaS/software products
· Exposure to ITIL 4 Foundation principles
· Strong communication, customer-first mindset
· Flexible for 24/7 rotational shifts and weekly off
Job Type: Full-time
Pay: ₹420,000.00 - ₹540,000.00 per year
Work Location: In person
Expected Start Date: 03/09/2025
