- Conduct regular feedback calls to students to gather improvement inputs.
- Manage and resolve student complaints efficiently through the CRM system.
- Ensure timely coordination with relevant departments for resolution and closure of reported issues.
- Make birthday calls to students as part of personalized engagement initiatives.
- Deliver classroom presentations for both retail and corporate training batches, including in-person sessions.
- Accurately record and update all student communications into the CRM module.
- Maintain and update the student database, ensuring accuracy and completeness.
- Liaise with internal departments to organize and execute webinars, ensuring seamless delivery.
- Prepare and routinely update training calendars, coordinating with students across all batches.
- Conduct follow-up calls with alumni to track career progression and collect feedback.
- Provide call-handling support during staff absences and redirect inquiries to appropriate departments as needed.
Requirements
· Minimum of 5 years’
experience in customer service or client-facing roles.
· Strong verbal and written
communication skills with the ability to engage customers professionally.
· Proven ability to resolve
issues efficiently while demonstrating empathy, patience, and sound judgment.
· Skilled in managing multiple
interactions, prioritizing tasks, and maintaining service quality under
pressure.
· Ability to collaborate with
cross-functional teams and contribute to continuous service improvement.
· Adept at handling conflict
and de-escalating situations while representing the brand with integrity and
professionalism.
· Familiarity with CRM tools
and data-driven approaches to monitor feedback and enhance customer experience.
