Job Title: Client Happiness Coordinator
Location: Kozhikode ,(Work from Office)
Job Type: Full-Time
Start Date: Immediate
Company Description:
Oppam provides affordable, professional, and confidential online therapy and counseling services to help individuals navigate mental health challenges, anxiety, relationships, and more. With a team of licensed professionals available 24/7, Oppam ensures support is available anytime, anywhere, prioritizing well-being and mental health.
About The Role:
We’re looking for a empathetic, thoughtful, and detail-oriented person to join us as a Client Happiness Coordinator. In this role, you’ll help make sure every client feels , supported, and appreciated.
You’ll be there to answer questions, solve problems, and check in regularly — always with a warm, professional touch. Your goal is to make each client experience smooth, and positive.
Key Responsibilities:
- Serve as the contact for client communications via phone, email, and chat.
- Respond promptly and professionally to client inquiries and feedback.
- Track and follow up on client satisfaction
- Proactively identify opportunities to enhance the client experience.
- Gather client feedback to help improve processes and offering.
- Collaborate with the team ,especially with First responders and Psychologists.
- Maintain detailed records of Client interactions.
- Collect reviews and feedbacks to improve brand visibility.
Requirements:
- Bachelor’s degree in Psychology or related field.
- 0–1 years of experience in customer service, client-facing roles in health sector or related fields
- Strong interpersonal, communication, and problem-solving skills.
- Empathetic, patient, and detail-oriented.
- Positive attitude and passion for creating delightful client experiences.
Why to Join Us ?
- A supportive and collaborative team culture.
- Opportunity to make a direct impact on client satisfaction .
- A chance to grow, learn, and shape the client experience.
- Room to bring your personality and ideas to the table.
- Opportunities for growth and learning.
Job Type: Full-time
Schedule:
- Day shift
Work Location: In person