Guided and Interactive Troubleshooting Administrator

Job Description

Job Description

• Analyze potential flaws in our products and describe fault codes including root causes & remedial action (e.g. MMS, MMC, Power Control).
• Create individual troubleshooting test steps within the OTX authoring system and check for existing descriptions, references or links.
• Create new content for troubleshooting and make instructions available for other IT tools.
• Facilitate the timely delivery of troubleshooting content for our products to the Service organization.
• Work in a global team with all relevant specialist departments such as Service, R&D or Training Center.
• Test troubleshooting products for consistency and quality using internal testing tools to ensure quality accordingly.

Skills and qualifications:

• Bachelors / masters in Electronics or mechatronics Engineering with 6-9 years of experience.
• Previous experience of automation plants and systems, and an ability to analyze interrelationships, e.g. the relevance of fault symptoms or the interaction of sub-components.
• Understanding about internal combustion engine, systems and applications is desirable.
• Knowledge of our in-house It-landscape as well as programming skills in OTX is an advantage.
• Enthusiastic, communicative personality who can engage with project teams, technical experts and users in German and English.
• Sound MS Office skills, particularly Excel.
• A methodical approach and a solid background in electronics/engineering.
• Inquisitive nature, keen to continue developing with us by accepting the challenge of fostering an understanding of new troubleshooting products and technologies.

Job Category

Posting Date