Guest Relations Executive (GRE)

Job Summary:

We are looking for a well-spoken, professional, and customer-oriented Guest Relations Executive (GRE) to manage front desk responsibilities and support our pre-sales operations. The ideal candidate will be the first point of contact for visitors and clients, offering a welcoming atmosphere while assisting the sales team in handling initial client inquiries and lead follow-up.

Key Responsibilities:Front Desk & Guest Relations

• Greet and welcome clients, visitors, and guests warmly and professionally.
• Manage the reception area and ensure it remains tidy and presentable at all times.
• Answer incoming calls, emails, and walk-in inquiries; route them to the appropriate department or individual.
• Schedule and confirm appointments or meetings for staff and clients.
• Handle visitor logs, ID verification, and issue visitor passes as needed.
• Maintain a calm and courteous demeanor at all times.

Pre-Sales Support

• Provide information about company services and offerings to walk-in clients and callers.
• Collect and log basic client requirements and pass leads to the sales or business development team.
• Assist in follow-up calls, sharing brochures, or introductory emails to potential customers.
• Maintain and update client inquiry and lead databases (CRM).
• Coordinate with the sales team for scheduling client meetings or product demonstrations.
• Support basic documentation such as client forms, inquiry records, or promotional materials.

Required Skills & Qualifications:

• High school diploma or equivalent; a degree in hospitality, business, or communications is a plus.
• 1–2 years of experience in front desk, reception, or customer-facing roles.
• Good spoken and written communication skills in English (and regional language if applicable).
• Polite, presentable, and customer-service focused.
• Familiarity with MS Office (Word, Excel, Outlook); knowledge of CRM tools is a plus.

Preferred Traits:

• Confident and approachable personality.
• Proactive attitude with willingness to assist the sales team.
• Strong time management and organizational skills.
• Experience in a hospitality, clinic, education, or real estate setting is an advantage.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person