GTEWS Desktop Support

About Sagility Technology

We are the technology wing of Sagility, providing a complete solution that encompasses people, process, and technology platform improvements. Equipped with a strategic solutions mindset, our core focus is on what most benefits the client. Sagility Technology uses a holistic consulting approach to identify the root causes of healthcare payer and provider pain points, analyze the issues and create custom solution roadmap to improve efficiency, engagement, data management, and overall processes.

About Sagility Care Management

A technology-enabled care management services arm of Sagility focused on applying whole-person interventions to improve healthcare outcomes, reduce costs, and increase satisfaction.

Objectives and Responsibilities of the Desktop Support-Executive: -

Regular activities include network engineering and troubleshooting application, data cabling, systems administration in a variety of software and hardware environments, root cause analysis in problem solving, and assistance in managing the daily activities of the department.

• Recovery, OS reinstallation/reimaging of failed desktop, Thin Clients and laptop computers.
• Ensure tickets are closed on time with defined SLA.
• Continuously monitor and track the ticket status and ensure tickets are closed within the timeline.
• Answer phones, handle general inquiries, relay messages to appropriate parties.
• Keep up to date hardware and software inventory list.
• Performing backup and restore
• Remote troubleshooting, deployment, and desktop support.
• Excellent written and verbal communication skills in English (in person and
• via phone) with peers, management, contractors and vendors.

• Strong troubleshooting skills of very complex systems and ability to explain to complex IT concepts in simple terms.
• Ability to manage high priority projects data and voice.
• Proven ability to work successfully in any shifts with limited supervision.
• Technical knowledge by attending educational workshops and training.

Publications.

• Manage MS patches and antivirus are up to date for all end points.
• Timely escalate to respective vendor for

An ideal candidate should be:

Proficient in working with high availability environment along with alignment to

Process. Love collaborative environments that use agile methodologies to encourage creative.

design thinking and find innovative ways to develop with cutting edge technologies.

Ambitious individual who can work under own direction towards agreed targets/goals

and with creative approach to work. Intuitive with an ability to manage change and proven time

management. Proven interpersonal skills while contributing to team effort by accomplishing related

results as needed.

Qualifications:

• Bachelor’s degree in BCA, BE / B. Tech, Any Graduate.
• 2+ years of IT Support or relevant experience.
• 2+ years of experience in PC repair, troubleshooting, deployment, and

liquidation.

• 1+ years IT experience with Office 365 support, client, service delivery.
• 1+ Years of Experience in Inventory and asset management.
• 1+ Years of Knowledge in Patch & AV management, Drive Encryption - Bit locker &

File Server access management.

Your life with us

Sagility believes in Doing Right by its People.

We believe in providing strong growth opportunities, multiple training programs to support your learning curve, exposure to large international clients and access to advanced technologies and solutions at your disposal - so that you can focus on making a difference through your role.

We are an inclusive, open, and welcoming organization where our people are at the heart of everything that we do. We believe in giving back to the local communities in which we operate. We have strong rewards and recognition platforms, programs where your ideas can turn into reality.

We respect the need for a composite life and to encourage the same, we have employee friendly leave policies for the much needed down time and a lot more. Our medical insurance coverage is one of the best in class, covering you and your family when you need it. Last but not the least, we have lots of fun everyday through our wellbeing programs, talent shows, engagement activities - it’s an endless list!