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Job Summary
The Process Associate role is responsible for supporting one or several processes, including, but not limited to monitoring quality of customer calls, secured email responses to customer queries and disputes, routing for review of open items, etc. across customer-initiated associate touchpoints, and customer-impacting back-office activities for Regulatory and Procedural compliance and/or optimal customer experienceThe role is responsible for executing the assigned support processes in a timely and accurate manner in adherence to documented procedural and compliance requirements. The incumbent is required to meet established performance standards and maintain operational acumen for the assigned processes.
Essential Job Functions (specifics vary based on process)
Ensures compliance with relevant company and regulatory guidelines. Achieves expected scores on key performance metrics such as accuracy, productivity, TAT, etc. in processing of assigned support process as per defined performance standards for each process. Quickly learns applicable policies, processes, and operations to execute on the assigned process. Takes efforts to gain and maintain knowledge of Regulatory requirements and Procedural guidelines to maintain applicable industry, business, and operational acumen. Proven ability to accurately follow published procedures and execute on processes as per established criteria. Processes defined minimum number of transactions/units of assigned process on a monthly basis. Cross trains on various processes as per business need.
Distinctions (if applicable): N/A
Reports to: Team Lead
Working Conditions/ Physical Requirements: Normal office environment, no travel required.
Direct Reports: None
Minimum Qualifications:
Bachelor’s degree in humanities, arts, science, commerce or equivalent education
Years of Work Experience 0-2 years
Type / focus of work experience required: Experience in a fast paced, process-driven environment and ability to meet target productivity and quality goals
Preferred Experience:
Degree Preferred N/A
Area of Study: N/A
Years of Work Experience N/A
Type / focus of work experience preferred N/A
Other Duties
This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.
About Bread Financial
At Bread Financial, you’ll have the opportunity to grow your career, give back to your community, and be part of our award-winning culture. We’ve been consistently recognized as a best place to work nationally and in many markets and we’re proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled—both personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.
Bread Financial®
(NYSE: BFH) is a tech-forward financial services company that provides simple, personalized payment, lending, and saving solutions to millions of U.S consumers. Our payment solutions, including Bread Financial general purpose credit cards and savings products, empower our customers and their passions for a better life. Additionally, we deliver growth for some of the most recognized brands in travel & entertainment, health & beauty, jewelry and specialty apparel through our private label and co-brand credit cards and pay-over-time products providing choice and value to our shared customers.
To learn more about Bread Financial, our global associates and our sustainability commitments, visit
breadfinancial.com
or follow us on Instagram
and LinkedIn
.- All job offers are contingent upon successful completion of credit and background checks.
- Bread Financial is an Equal Opportunity Employer.
Job Family:
Care Center Operations
Job Type:
Regular
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