Position: Operations / Customer service Associate
Experience: 1- 2 year
Industry: EdTech
Location: South Delhi
Employment Type: Full-time
Job Summary:
We are looking for a motivated and energetic Telecalling Associate to join our team. The ideal candidate should have 0-1 year of experience in the EdTech industry or a strong willingness to learn. As a Telecalling Associate, you will be responsible for connecting with potential students, providing them with information about our courses, and assisting them in their enrollment journey.
Key Responsibilities:
- Make outbound calls to prospective students and explain course details.
- Address student inquiries regarding programs, fees, and enrollment processes.
- Follow up with leads to ensure successful conversions.
- Maintain accurate records of conversations and follow-ups in the system.
- Provide excellent customer service and build a positive rapport with students.
- Meet monthly targets for calls and enrollments.
- Work closely with the sales and marketing teams to drive admissions.
Requirements:
- Education: Any graduate or pursuing graduation.
- Experience: Freshers or up to 1 year of experience in telecalling, sales, or customer service (preferably in the EdTech industry).
- Strong communication skills in English and regional languages.
- Good convincing and negotiation skills.
- Ability to handle rejections and work in a target-driven environment.
- Basic knowledge of MS Office and CRM tools is a plus.
Benefits:
- Competitive salary and incentives.
- Career growth opportunities in the EdTech industry.
- Training and mentorship provided.
- Dynamic and friendly work environment.
If you are enthusiastic about education and enjoy interacting with people, we would love to have you on our team!
Benefits:
- Cell phone reimbursement
- Health insurance
- Life insurance
- Provident Fund
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- total work: 0-1 year (Preferred)
- Sales: 1 year (Preferred)
Language:
- Hindi (Preferred)
- English (Preferred)
Work Location: In person
Job Types: Full-time, Permanent
Pay: ₹10,111.04 - ₹36,024.64 per month
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
Experience:
- total work: 1 year (Required)
Work Location: In person
