Job Title: Front Office Executive / Clinic Coordinator
Department: Operations Reports to: Departmental Head / COO
Job Summary: The Clinic Coordinator is instrumental in ensuring the seamless operation of our veterinary clinic. This role encompasses managing the clinic's day-to-day operations, client interaction, schedule coordination, and supporting our veterinary team. The individual in this position will ensure workflow efficiency, provide top-tier customer service, handle financial processes, guarantee compliance, and manage clinic guests.
Key Responsibilities:
1. Clinic Operations Management:
1.1. Manage appointment scheduling and patient flow for optimal efficiency.
1.2. Ensure optimal usage of examination rooms, treatment zones, and surgical areas.
1.3. Oversee and maintain clinic supplies and inventory, encompassing both stationery and medical supplies.
1.4. Implement and enforce clinic policies and protocols.
2. Client Relations and Communication:
2.1. Deliver prompt and superior customer service, addressing all client queries and concerns.
2.2. Manage appointment bookings proficiently.
2.3. Facilitate clear communication between clients, veterinarians, and the support team.
2.4. Document client interactions and treatment plans with precision.
3. Team Coordination and Support:
3.1. Collaborate with the veterinary team to ensure smooth workflows.
3.2. Offer support and guidance to clinic personnel in their daily roles and tasks.
3.3. Promote a positive and productive work atmosphere through clear communication and team collaboration.
3.4. Monitor staff presence and performance, offering feedback and acknowledgments.
4. Financial Management and Administration:
4.1. Handle clinic finances, including tasks like invoicing, billing, and payment collection.
4.2. Keep precise records of all financial transactions and adhere to accounting best practices.
4.3. Monitor and manage clinic expenditure.
5. Quality Assurance and Compliance:
5.1. Adhere to regulatory standards, ethical principles, and industry best practices.
5.2. Organize periodic audits to evaluate clinic operations, documentation accuracy, and protocol adherence.
5.3. Uphold superior cleanliness and hygiene standards within the clinic.
5.4. Handle clinic guests, ensuring they have a positive and professional encounter.
Qualifications and Skills:
Bachelor's degree is preferred.
Demonstrable experience in clinic or healthcare management.
Exceptional organizational and multitasking capabilities.
Outstanding communication and people skills.
Proficient in practice management software and general computer applications.
Keen attention to detail and the ability to manage sensitive information.
Capable of performing well under stress and adjusting to shifting priorities.
About The Eye Vet
The Eye Vet is India's first and only specialty veterinary ophthalmology clinic that offers complete eye care for animals including consultations, diagnostic tests, advanced ophthalmic surgeries. The state-of-the art clinics have world class facilities including advanced operating theaters that are equipped beyond international norms. It is also India’s pioneering Veterinary Ophthalmology Practice and Training Institute, which offers certificate courses and training programs designed specifically for Veterinarians in Primary Practice that will help the Veterinarians in diagnosing and treating ophthalmic conditions.
Website: http://www.theeyevet.in
YouTube: https://www.youtube.com/@theeyevet
Instagram: https://www.instagram.com/theeyevet
Facebook: https://www.facebook.com/TheEyeVet
Job Types: Full-time, Permanent
Pay: From ₹25,000.00 per month
Work Location: In person
