Crunchys is a fast growing fast food restaurant chain brand pan India.
Note: More preference to lady staffs
Send your cv- 9567010603
Responsibilities:
- Answer inbound calls and handle outbound calls professionally.
- Manage franchise enquiry calls, collect lead details, and pass to Franchise Manager.
- Respond to customer queries, service requests, or complaints.
- Record call outcomes and maintain updated lead/customer database (CRM/Excel).
- Follow scripts and ensure consistent communication.
- Escalate unresolved issues to the right department.
- Achieve performance targets (response time, resolution rate, customer satisfaction).
- Protect confidentiality of customer/lead data.
- Welcome visitors, clients, and franchise leads in person.
- Handle incoming phone calls, messages, and transfer to the right person.
- Assist in franchise enquiries received at the office (walk-ins).
- Maintain visitor logbook, ID checks, and appointments.
- Support HR/Admin with interview scheduling, meeting arrangements, and events.
- Manage courier, incoming/outgoing mail, and office supplies.
- Keep the reception/front area neat and professional.
- Provide a positive and courteous first impression of the company.
Qualifications/Skills:
- Excellent verbal communication skills
- Telephone skills
- Friendly and pleasant manner
- Data entry skills
- Typing and word processing skills
- Documentation skills
- Active listening skills
- Attention to detail
- Problem solving skills
Job Type: Full-time
Pay: ₹12,000.00 - ₹20,000.00 per month
Ability to commute/relocate:
- Muvattupuzha, Kerala: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Experience:
- total work: 1 year (Required)
- Call center: 1 year (Required)
Language:
- English (Required)
Location:
- Muvattupuzha, Kerala (Preferred)
Work Location: In person
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