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Job Description – Front Desk Officer
Job Title: Front Desk Officer
Location: 35 A, North Avenue Road, Punjabi Bagh West, New Delhi - 110026
About the Organization
Northwest Accreditation Commission (NWAC) is one of the oldest and most prestigious accrediting agencies, formed in 1917, through a bill passed by the Federal Government of the United States of America. It is now one of the 3 accrediting divisions of Cognia, which is the largest accrediting agency in the world with over 40,000 accredited schools in 85 countries. Northwest Accreditation Commission has a Regional Office in India. The Regional Office supports schools in preparation for securing Cognia accreditation and also affiliates schools to offer the American school- level program known as NWAC American High School Program.
Job Summary
The Front Desk Officer will serve as the first point of contact for visitors, clients, and employees. The role requires a professional, courteous, and proactive individual who can manage reception duties, coordinate administrative tasks, and support HR/Admin functions to ensure smooth day-to-day operations of the office.
Key Responsibilities
- Greet and welcome visitors, clients, and staff with professionalism and courtesy.
- Manage incoming calls, emails, and messages; route them to the appropriate departments.
- Maintain visitor records, verify IDs, and issue visitor/guest passes as per company policy.
- Coordinate and manage meeting room bookings, appointments, and conference schedules.
- Handle incoming and outgoing correspondence, couriers, and deliveries.
- Maintain the reception area in a neat, presentable, and professional manner at all times.
- Provide information to visitors, assist with directions, and respond to general inquiries.
- Maintain updated contact lists (employees, vendors, service providers).
- Assist HR/Admin in the onboarding of new employees (providing visitor passes, ID cards, orientation support, etc.).
- Support travel arrangements, hotel reservations, and logistics for employees and guests.
- Coordinate with vendors and service providers for office maintenance and front desk needs.
- Manage office supplies inventory (stationery, pantry, reception materials) and place requisitions as required.
- Provide administrative support such as filing, photocopying, scanning, and data entry.
- Support internal events, training sessions, and meetings by handling logistics and coordination.
- Report security or safety concerns promptly to management.
- Ensure confidentiality and compliance with organizational policies and procedures.
- Perform additional duties and responsibilities assigned by management as needed.
Qualifications & Skills
- Bachelor’s degree (preferred) or diploma in Administration/Business or a related field.
- Prior experience in front desk, receptionist, or customer service role preferred.
- Excellent communication and interpersonal skills.
- Strong organizational, multitasking, and time-management abilities.
- Proficiency in MS Office (Word, Excel, Outlook).
- Presentable, well-groomed, and professional in appearance.
- Positive, service-oriented, and adaptable to new responsibilities.
Work Conditions
- Working Hours: 09:00 AM – 07:00 PM, Monday – Saturday.
- Full-time, on-site role.
- Flexible and welcoming work environment that encourages continuous learning and growth.
Key Attributes
- Professional and approachable demeanor.
- Punctual, reliable, and disciplined.
- Ability to stay calm and effective under pressure.
- Responsible, trustworthy, and able to maintain confidentiality.
Desired Candidate please contact:
Mrs. Kawaljeet
93104 04166
Job Types: Full-time, Permanent, Fresher
Pay: ₹10,866.97 - ₹40,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Leave encashment
Language:
- English (Required)
- Hindi (Preferred)
Work Location: In person
