About Navi :
Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences.
Founders: Sachin Bansal & Ankit Agarwal
Know what makes you a “Navi_ite” :
1.Perseverance, Passion and Commitment
• Passionate about Navi’s mission and vision
• Demonstrates dedication, perseverance and high ownership
• Goes above and beyond by taking on additional responsibilities
2.Obsession with high quality results
• Consistently creates value for the customers and stakeholders through high quality outcomes
• Ensuring excellence in all aspects of work
• Efficiently manages time, prioritizes tasks, and achieves higher standards
3.Resilience and Adaptability
• Adapts quickly to new roles, responsibilities, and changing circumstances, showing resilience and agility
Responsibilities :
● Own the post-purchase experience of a health insurance user on Navi app which includes the renewal
and the claims experience
● Represent the customer. Actively try to understand and build products and features by keeping
customers in mind.
● End to end ownership of customer and business metrics
● Understand the needs of our customers and business to help define the roadmap for your product area
● Develop a deep understanding of our customers and build the best product user experiences on their
behalf through market research, experimentation, user testing, and data analysis
● Define and analyze metrics that inform the success of products
● Drive the cross-functional team (engineering, design, etc.) team to deliver on the product outcome.
Key Skills Required :
● 1-3 years of product management experience, preferably on an app-based product
● Empathy towards needs, concerns, and the experience of the end user of the product. A past
experience of having improved the user experience will be a big plus
● Product Thinking
● Strong problem solving
● Business acumen
● Technology grounding
● Strategic thinking
● Strong written and verbal communication skills with a talent for articulation.
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