Description
ParentPay Group is Europe’s leading software product company and the UK’s largest education technology business. We are on a mission to bring next-generation innovation to positively impact on the lives of millions of parents, teachers, and students every day in over 49 countries.
Our market leading products use cutting edge cloud-based technology to streamline school processes, including secure web and mobile apps that enable secure online payments for school items such as meals, trips, clubs and uniform, improve parental engagement, simplify meal management and - through our product SIMS - collect and manage a database of student information and core school operations.
ParentPay Group’s new offices in Pune are a fantastic tech hub for those looking to boost their careers in software product development.
Our bright team FastTrack their career with international exposure and ways of working based on agile development best practices from globally renowned technology consultancies.
Key Responsibilities
Support users with basic integrations between financial ERP system (Microsoft Dynamics 365 Business Central) and other systems, such as Excel.- Document identified issues, resolutions and updates in the help desk system (Service Now)
- Provide guidance and training to users on financial ERP system processes and best practice.
- Assist the Financial Systems Manager in implementing future developments of ParentPay Group Core Business System, working with other project team members as and when required.
- Assist with continuous process improvement by maintaining and reviewing the financial systems and processes documentation.
- Identify and implement improvements and process changes.
- Develop, maintain and improve reports, especially, but not exclusively, those of a simple/medium complexity, accessing data from the finance ERP system and related systems, addressing the reporting requirements of all finance system users. This will include the use of sophisticated third party reporting packages.
- Assist the Financial Systems Manager with any ad-hoc project work and any other reasonable duties commensurate with the post.
Skills, Knowledge and Expertise
Exp: 3+ Yrs
- Experience in IT support, preferably with Microsoft Dynamics 365 Business Central or similar ERP systems.
- Knowledge of financial software packages to be used within a large and diverse organisation to manage the financial and distribution aspects of its service delivery.
- Knowledge of financial processing and accounting.
- Knowledge of developing and maintaining reports using report-writing software that meet users needs effectively, such as JET Reports..
- Broad knowledge of business processes, software and development lifecycle.
Benefits
Technical knowledge of business systems (Ideally Microsoft Dynamics Business Central / Power Apps)- A logical approach to problem solving, taking in all facts from the systems, process, and people to provide pragmatic solutions to issues.
- Familiarity with ticketing systems and IT support processes, such as Service Now.
- Analytical skills combined with written, oral and presentation skills to convey the work to both technical and non-technical stakeholders.
- A flexible approach to work, that includes initiative to review and analyse processes across multiple teams and people from the organisation.
- Proven ability to organise tasks effectively, create work schedules, prioritise workload and meet deadlines, whilst working accurately and paying attention to detail.
- Ability to recognise when help is needed to progress, and able to re-plan considering availability and feedback of others.
- Methodical and analytical approach to problem solving. Proven ability to diagnose and correct faults.
- Ability to identify with end-users and translate business requirements into simple, clean and consistent requirements that will allow processes to be developed / refined as appropriate.
- Demonstrate a strong customer focus, and a confident ‘can do’ attitude and determination to support the customer’s needs.
- Proven ability to communicate effectively, both verbally and in writing, adapting style to suit the audience with ability to provide informal training and support to users of IT systems.
- Management of small/medium projects, from initial conception to implementation, training and review.
- Ability to work as part of a team.
- Able to build productive working relationships and work well with external suppliers and ParentPay Group colleagues at all levels.
About ParentPay Group
ParentPay Group brings together eleven brands that drive development in EdTech. As Europe's largest EdTech provider, we help primary and secondary schools streamline their cashless payments, improve their parent engagement, safely manage meals and securely store their data. Fundamentally, we create time for learning.
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