Job Brief:
We are seeking a Customer Service Executive to provide exceptional service and support to our clients and customers. The ideal candidate will have strong communication skills, problem-solving abilities, and a customer-centric mindset. This role requires professionalism, empathy, and the ability to handle inquiries and issues effectively and efficiently.
Responsibilities:
- Respond to inquiries, requests, and complaints from clients and customers through multiple channels, including phone, email, chat, and social media.
- Provide accurate and timely information, guidance, and assistance to resolve customer issues and concerns.
- Handle customer inquiries and requests regarding product information, pricing, orders, delivery, billing, and returns.
- Escalate complex or unresolved issues to appropriate teams or managers for further investigation and resolution.
- Maintain a positive and professional attitude in all customer interactions, ensuring a high level of customer satisfaction.
- Follow established procedures and protocols for handling customer inquiries, complaints, and feedback.
- Keep accurate records of customer interactions, transactions, inquiries, and resolutions in CRM systems or databases.
- Collaborate with internal teams, including sales, operations, and technical support, to address customer needs and ensure prompt resolution of issues.
- Stay updated on product knowledge, company policies, and industry developments to provide accurate and relevant information to customers.
- Participate in training and professional development activities to enhance customer service skills and knowledge.
Job Types: Full-time, Permanent
Pay: From ₹8,000.00 per month
Benefits:
- Health insurance
Schedule:
- Day shift
Supplemental Pay:
- Overtime pay
- Performance bonus
Language:
- Hindi (Preferred)
- English (Preferred)
Work Location: In person
Speak with the employer
+91 9351674263
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