Pune, Maharashtra
Work Type: Full Time
About vmedulife Software
vmedulife Software is providing integrated cloud LMS software used by millions of users. We have built great software and excellent client services.
Now for further achievements, we are looking for more team members who are self-driven, skilled, and excited to join the vmedulife team soon. Come to work in a growing company that offers great benefits with opportunities to advance and learn.
We are looking for enthusiastic and communication-savvy individuals to join our team as ERP Support Executives. The role involves handling inbound calls from clients/end-users regarding ERP implementation support, resolving queries, and coordinating with internal teams for timely resolution.
Roles and Responsibilities
- Handle incoming calls from clients related to ERP implementation and usage
- Understand client issues and provide first-level support or guidance
- Escalate unresolved queries to the technical/implementation team
- Maintain call logs, issue tracking, and follow-ups
- Ensure timely and professional communication with users
- Coordinate with internal departments for resolution of client issues
Requirements:
- 0 to 3 yrs experience candidates
- Good verbal communication skills in English and Hindi/Marathi
- Basic understanding of ERP or software systems (training will be provided)
- Patience and a customer-centric approach
- Ability to learn and understand ERP modules quickly
- Good documentation and follow-up skills
Work Location:
2nd Floor, EFC Business Centre,
Hinjewadi Rajiv Gandhi Infotech Park,
Hinjawadi, Pune,
Maharashtra 411057
Benefits:
Employee Provident Fund and ESIC
Medical Insurance
Note:
Designation and CTC will be as per market standards and based on your total experience in the IT industry.
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