Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Junior IT Enterprise Architect

Five9 is a leading provider of cloud software for the enterprise contact center market. Five9 offers our partners a solution that is reliable, secure, compliant and scalable, while creating exceptional customer experiences, increasing agent productivity and delivering tangible business results.

The Architecture reporting to the CIO, provides business technology leadership, enterprise architecture and strategic planning, focused on Five9’s corporate business systems and infrastructure. We are currently looking for a self-starter to join our team to support and further the Five9’s Enterprise Architecture capability.

At Five9, IT Enterprise Architecture is viewed as critical to connecting our growth strategy and stakeholder experience with the business operating models and technology required to deliver on that promise. You will enable business and IT leaders to make investment decisions that balance and prioritize current operational demands, disruptions, and opportunities with the longer-term strategic vision of the organization.

You should be a team player with the right combination of tactical and strategic execution. You bring deep experience defining and implementing Architecture practice as an essential capability for strategic decision making in a fast-paced environment. You leverage high analytical, collaboration and influencing skills to work with all levels of management and their teams to help shape Five9’s next generation. You are both an influencer and a hands-on contributor.

Responsibilities

• Understands business vision, develops and evangelizes evergreen multi-year architecture / technology roadmaps
• Creates systems and technology architecture models that reflect project solutions and technology lifecycle
• Manage the current state architecture artifacts – apps, tools, data, capabilities, integrations, etc.
• Facilitate update for the future state architecture artifacts and relationships working with other IT teams that own and support it
• Promotes overall direction, guidance, and definition of IT Enterprise Architecture per the roadmap
• Supports all architectural disciplines and partners with delivery teams to champion various architectural initiatives.
• Steward the necessary administration, configuration and effective usage of LeanIX as an EA repository in order to ensure quality data management and publishing to various stakeholders
• Works with LeanIX solution vendor to delivery new feature/ functionality to improve adoption of information across IT and relevant business users
• Facilitate the IT Enterprise Architecture governance through Architecture Review Board (ARB)
• Defines, explains, and advocates technology data and lifecycle working with IT Delivery team and App Owners
• Promotes the Enterprise Architecture process, outcomes, and results to the organization and IT leadership
• Consults with project teams to fit projects to enterprise architecture, as well as to identify when it is necessary to modify the enterprise architecture guidelines and policies as continuous improvement
• Collaborates with project management and delivery leads to ensure progress towards architectural alignment with project goals and requirements

Position Requirements

• 2 or more years of IT and business/industry work experience including IT architecture principles, systems design and deployment and technology lifecycle management.
• Knowledge of all components of holistic enterprise architecture - business processes, application/ systems design and integration, data/ information architecture and technology/ infrastructure overview
• Prefer at least 1 year experience with an Architecture tool e.g. LeanIX solution in the capacity of administration, meta-model configuration, survey setup, reporting, diagramming and content publishing capability
• Self-motivated, energetic, excellent interpersonal, organizational, conflict-resolution skills
• Experience presenting to various technology teams and their leadership
• Strong problem-solving, critical thinking and analytical skills
• High degree of flexibility, independence, initiative, and detail orientation
• Ability to present complex ideas in easy-to-understand language

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

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