Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job Description
Role and Responsibilities:
- Manage the daily Services & Billing and TPP operations, to ensure execution, target and timelines are met.
- Monitor requests to ensure we are working to our SLAs and prioritise tasks accordingly
- Regular calls with stakeholders to resolve outstanding actions and feedback
- Analyse and interpret requirements to ensure correct actions are met and investigate queries through to resolution and fix the cause
- Manage the TPP centralization project to move activities to India and continue to work with Project team to enhance working model
- Recommend process improvements and automation opportunities, initiate actions or projects for continuous improvement
- Develop long term touchless solutions through analysis of the data and process automation Data Automation Hub Lead
- Daily management of the team which includes regular 1-2-1's, coaching sessions, monitor of absence following the attendance policy, identify poor performance and work with you to improve this, following the PFG process
- Plan resource throughout the month to ensure team are working towards monthly and quarter end deadlines
- Ensure staff are motivated, communicated to and engaged with the values of the GFS • Update process documentation
- Actively and regularly communicate with line manager any risks to the process and/or the team, plan and follow up on actions towards remediation/solution
Some of the operational activities this team support includes:
Service & Billing Operations :
- Opening new accounts and branches
- Applying pricing and fees to customers account schedules
- Checking documentation is complete, quality checking credit notes and manual invoices that have been keyed and approving them in the system
- Investigating and fixing the cause of credit notes
- Actioning account amendments to pricing, customer name/address/branch whilst always ensuring relevant documentation is available
- Checking expired DPR licenses to ensure customers have renewed these and updating our system accordingly
- Ensure all audit and compliance requirements are followed
TPP Operations:
- Daily upload invoices to customer portal
- Update TPP Dashboard on invoice upload status & commentary on reason of any fail upload
- Work with partner to onboarding new customer portal setup
- Communicate with multiple stakeholder request and questions
- Automation project on bulk upload
Qualifications
- 6+ years of total experience required
- Experience in Fin-Tech background
- Proficient in Microsoft Word and Excel
- process improvement and transformation
- Stakeholder & team management
- You will be reporting to a Senior Manager or Director
Additional Information
Our uniqueness is that we truly celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's strong people first approach is award winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together
Benefits
Experian care for employee's work life balance, health, safety and wellbeing. In support of this endeavor, we offer best-in-class family well-being benefits, enhanced medical benefits and paid time off.
Experian Careers - Creating a better tomorrow together
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