Summary:
Role is to handle Daily Backend Operations work i.e. End to End Order Management for Customers and Distributors who directly order products from Hollister, including Business-to-Business (B2B), Direct to Consumer (DTC), Hospitals & Veteran Affairs.
Responsibilities:
- Order Management in SAP ECC.
- Discrepancies Handling like Shortages, Damages/Returns & Overages.
- Inquiries Handling.
- Quality Complaints.
- Process Orders.
- Provide Tracking/ETA to the End Customer/Key Distributors.
- Basic Finance Knowledge of Credit, Debit/Rebill and Reshipment.
- Customer Account Maintenance.
- Account Maintenance (Bill to, Sold to, Invoice Delivery Method).
- Adherence to Quality/Order Accuracy with defined SLA’s & Metrics.
- Understand and manage Internal & External Stakeholders Expectations.
- Ability to resolve Complex Problems within the Process.
Essential Functions of the Role**:
- Must have Hands on Experience in Order Management in SAP ECC
- Team Collaboration (India & Global (US) Team)
- Basic Excel
- Order Management
- Esker Knowledge (Added Advantage)
Work Experience Requirements
1-2 Years of Experience in Customer Service Field.
Education Requirements
Requires Bachelor’s or Master’s Degree or University Degree or Equivalent.
Specialized Skills/Technical Knowledge:
- Demonstrate Problem Solving Skills
- Must have Excellent Verbal, Written Communications and Customer Service Skills.
- Strong Team Player
- Strong Service & Result Orientation
- Participate/Lead Continuous Improvement in Process.
Location - Gurugram
Mode - Hybrid
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