Customer Support Executive
We're looking for a Customer Support Executive to join our team in Coimbatore! If you're passionate about helping people and have excellent communication skills in both English and Hindi, we want to hear from you.
As a Customer Support Executive, you'll be the primary point of contact for our customers, providing exceptional service and resolving their inquiries.
What you'll do:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about our products and services.
- Troubleshoot and resolve customer issues efficiently, escalating complex problems when necessary.
- Maintain detailed records of customer interactions and resolutions.
- Identify and escalate urgent issues to the appropriate internal teams.
- Collaborate with other departments to ensure customer satisfaction.
- Contribute to a positive customer experience by demonstrating empathy and patience.
What you'll bring:
- Fluency in Hindi (spoken) is a must.
- Excellent English communication skills, both verbal and written.
- Strong active listening skills and a customer-focused approach.
- Ability to work independently and as part of a team.
- Good problem-solving abilities and attention to detail.
- Proficiency in using customer relationship management (CRM) software is a plus
Sandhya Nair
Recruitment Manager
Phone Number: 7530086292
www.prominance.com I www.homworks.com
Job Types: Full-time, Permanent
Benefits:
- Food provided
- Health insurance
- Provident Fund
Work Location: In person
Speak with the employer
+91 8056881113
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