Job Role: Customer Support Executive
Preferred Experience: 0 to 3 years
Qualification: Any Degree
Job Type: Full-time, Regular / Permanent
Salary: Rs15,000.00 – Rs 25,000.00 per month
Note : Female Candidates are preferred to apply for this position.
Roles & Responsibilities:
· Respond to customer queries via phone, email, chat, or social media in a professional and timely manner.
· Provide accurate information about products, services, and company policies.
· Handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
· Escalate unresolved issues to the appropriate internal teams and ensure timely follow-up.
· Maintain a deep understanding of company products/services to provide knowledgeable support.
· Gather customer feedback and share insights with the team to improve service quality.
Skill Set:
· Excellent Communication Skills (Verbal & Written)
· Active Listening
· Problem-Solving Abilities
· Product/Service Knowledge
· Solution oriented
About the Organization: Wedtree EStore Pvt Ltd is fast growing retail e-commerce company with three Business Units: (1) Prashanti Sarees – exclusive collection of sarees, (2) Wedtree Lifestyle - Indian handicrafts gifts and home décor & (3) Maatshi - exclusive range of ready mades. We work closely with Karigars/artisans in different parts of India with the intent to taking Indian made products to the world across 3 different product lines. All our 3 brands has a strong online presence (facilitating worldwide shipping) coupled with store outlets in Chennai, Hyderabad and Bangalore
Kindly contact HR - Samuel - 9962396546
Job Types: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Food provided
- Health insurance
- Life insurance
- Provident Fund
Application Question(s):
- Are you located in Chennai (Office Location in Guindy)
Work Location: In person
*Speak with the employer* +91 9962396546
Job Types: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Food provided
- Health insurance
- Life insurance
- Provident Fund
Application Question(s):
- Are you located in Chennai (Office location in Guindy)
Work Location: In person
