Key Responsibilities
- Respond to customer queries via phone, email, chat, and social media platforms
- Resolve customer complaints and issues promptly and professionally
- Guide customers on product specifications, usage, and compatibility
- Process returns, exchanges, and warranty-related queries
- Coordinate with logistics and technical teams to ensure timely issue resolution
- Maintain records of customer interactions and feedback using CRM tools
- Provide post-sales support and follow up on unresolved cases
- Escalate unresolved issues to higher levels when necessary
- Identify opportunities to improve processes based on customer feedback
Required Skills and Qualifications
- Prior experience in e-commerce customer support, preferably in electronics
- Excellent communication skills in English (spoken and written); regional languages are a plus
- Ability to handle technical queries or willingness to learn about electronic products
- Proficient with CRM systems, helpdesk software (e.g., Freshdesk, Zendesk), and Microsoft Office
- Problem-solving attitude and a customer-centric approach
- Ability to manage time effectively and handle multiple conversations
- Minimum 1–3 years of customer service experience preferred
Preferred Qualifications
- Knowledge of electronic gadgets and components (e.g., smartphones, accessories, appliances)
- Experience working with e-commerce platforms (e.g., Shopify, WooCommerce, Magento)
- Familiarity with logistics and order tracking tools
What We Offer
- Competitive salary or service contract
- Opportunity to work with a fast-growing e-commerce brand
- Performance-based incentives
- Supportive and collaborative work environment
Job Type: Full-time
Pay: ₹12,000.00 - ₹15,000.00 per month
Language:
- Hindi (Preferred)
Work Location: In person
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